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bet365

Customer Service Advisor, Sport and Betting

Id Job: 3172774

🏢 On-site
💼 bet365
📍 Stoke-on-Trent, England
🕒 Today
💰 24960 GBP ANNUAL

Job Description

Overview

Operations

Full Time

Closes 04/05/23

Stoke-on-Trent

Full Time

Closes 04/05/23

Who we are looking for

A Sports and Betting Customer Service Advisor that will be the heart of sport and betting communication with our customers.

Our Customer Service Department has its own dedicated team solely for sport and betting related queries, including Football, Cricket, Horse Racing, Tennis, plus many other sports.

Although a passion for sport and our industry is desirable, we provide a comprehensive training plan therefore no experience in the industry is necessary.

The position is offered on a full time basis working any five days from seven, including evenings, weekends and bank holidays.

The starting salary for this position is competitive increasing to £24,960 per annum upon successful completion of training. A generous bonus scheme and a range of other benefits are available.

This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.

Successful applicants will need to provide proof of eligibility to work in the UK.

Preferred skills and experience

Passion for delivering excellent customer service.
Excellent communication skills.
Ability to multi-task.
Competent computer, literacy and numeracy skills.
Effective decision maker.
Sport and betting knowledge.
Willingness to learn.
Effective problem solver.

Main Responsibilities

Providing first time resolutions to customers’ betting queries and complaints.
Communicating with customers via Live Chat, email and telephone.
Resolving bet settlement issues.
Investigating issues thoroughly.
Using bespoke internal tools to assist and take ownership of communications.
Communicating with our global customer base.
Being aware of the sporting calendar.

Want to become part of the team?

The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Eye Care

In a digital world, we help take care of your vision.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Tax Free Childcare Scheme

A bit extra in your pocket to help with your little ones.

Life Events and Long Service

To celebrate your big occasions, dedication and hard work.

Stoke-on-Trent

We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

Our location

  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

What we get up to

Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

Some location benefits

On-Site Restaurant

Tea and Coffee Service

Great Commuter Links

Company Leisure Facility

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