Job Description
The main purpose of the role is to maintain high levels of customer service through on-site attendance installing, commissioning & servicing systems. You shall develop and sustain excellent customer relations, whilst providing first class technical support for planned and reactive resolutions.
Job Role
- Installation and commissioning of Smart Home, Home Cinema, Audio Visual and Networking equipment
- Carrying out small works installations including configuration and commissioning of new equipment, and client project hand overs
- Fault finding and troubleshooting on and off-site
- Interpretation of AV schematics and construction drawings
- Attending on-site co-ordination meetings if required
- Maintaining accurate up-to-date installation records
- Reporting to the Project Manager and representing them in their absence
- Liaising with other internal departments, clients and contractors
- Commitment to safe working practices and maintaining Health and Safety requirements
- Provide support to Trainee/Junior AV Engineers
- Administration, as required, to support the role
- Attend training courses, as necessary
Knowledge and Experience
- Minimum 5 years’ experience within the AV/Home Automation Industry
- Possess a good underpinning technical knowledge of IT Networks, Electronics and Audio Visual Systems
- Competent knowledge and experience of related equipment and systems, including; Control4, Ubiquiti, Rako and Lutron
- Competent to a good level of computer/IT literacy
- Excellent communication skills both verbal and written, and be able to communicate professionally at all levels with clients, professional teams, site management and contractors
- Professional and approachable attitude to clients, contractors and other members of the team
- Ability to plan, organise, prioritise and work under pressure is essential
- Ability to work as part of a team as well as independently
- Ability to think laterally, finding an appropriate solution to fulfil an application
- Ability to work to the highest quality standards with attention to detail, ensuring that we complete our work thoroughly and never walk away from a problem
- High personal standards of presentation
- Excellent time keeping
- Full UK Driving Licence
Salary £35,000.00 to £45,000.00 (dependent on experience) + Package, including performance related bonus.
Additional training provided.
Please email your C.V. with a covering letter to [email protected]
Job Type: Full-time
Salary: £35,000.00-£45,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Work Location: On the road
Reference ID: ATL1008
Expected start date: 01/06/2023