We are seeking a highly skilled and experienced Change Manager to lead change initiatives in our Field based Operation. The successful candidate will be responsible for driving change and ensuring successful implementation of projects, whilst also providing expert guidance to project teams, stakeholders and senior leadership on best practices.
Salary is up to £45,000 + £5,500 car/cash allowance, 10% bonus
The location is a hybrid approach, working from home with a requirement to travel into the office when needed.
The Change Manager will Plan, develop and lead implementation of change programs across the Field Operation, ensuring a consistent and cohesive approach.. This includes delivery of the strategic change plan in line with organisational priorities.
Working collaboratively with the Field Operations leadership teams, Marketing, IT and the People teams the role holder will be the subject matter expert in the design and implementation of change programmes.
Other duties include;
Planning approach and implementing solutions
- Structure delivery plans for major change initiatives to ensure new business capabilities can be delivered quickly, and that appropriate risk mitigation strategies are in place
- Support and as appropriate lead effective project teams that draw upon expertise from across the organisation throughout the full project lifecycle
- Where required initiate, develop and manage cross departmental project teams and liaise with senior level stakeholders
- Manage resources, including financial, project staff and external expertise as and if appropriate
- Build a comprehensive understanding of all related areas within the organisation that impact the Service Operations
Communicating and influencing
- Engage and influence business stakeholders to take ownership for and to ensure the successful delivery of change programmes
- Where required, produce robust business cases to secure necessary resources.
- Prepare reports on operational activities and initiatives relating to the change programme.
- Establish measures of performance by collecting, collating and analysing data to evaluate success within their work.
- Establish a process of review and continuous improvement within Operational project and change programmes.
- Articulate information and key points clearly
Collaborative working
- Identify inter-dependencies and the effect of how changes in Service Operations impact across the organisation
- Manage interdependencies by ensuring that change project align with organisational priorities.
- Exert positive influence over the performance of others, inspiring trust and fostering confidence in others’ ability to achieve high standards
- Develop strong networks of support both internally and externally
To be successful in this role you will need to have the following knowledge, skills and attributes:
Essential:
- Proven experience leading successful change management initiatives in a field-based operation.
- Strong project management skills with experience managing multiple projects simultaneously.
- Excellent communication, interpersonal and leadership skills.
- Strong analytical and problem-solving skills.
- Ability to work effectively with senior leaders and key stakeholders.
- Experience developing and delivering training programs.
- Proven ability to manage risk and mitigate issues.
- Highly organized with strong attention to detail.
- Experience using change management tools and techniques.
Desirable Qualifications:
- Prince2 qualification
- Lean Six Sigma (Green belt)
We are looking for a dynamic and driven individual who is able to work collaboratively across functions, and who is passionate about driving change within our Field Operation. If you have a track record of success in change management, excellent communication skills and a keen eye for detail, we encourage you to apply.
Here at HomeServe, we work hard to build an inclusive, supportive, fun and collaborative culture that empowers all our People to do the right thing.
Whether you work on the frontline, talking to Customers on the phone or in their homes or you work in our Support Functions, we focus on putting Customers' needs at the heart of everything we do.