Company Description
Remote Customer Complaints Advisor
Salary: £27,414.00
Hours: 40 hours across 5 days per week - Monday to Sunday - 08:45 to 17:45 Monday to Friday, weekend and bank holiday's 08:45 to 16:45, 1 in 4 Saturdays.
Home Working
Hello, we’re UW
We're the UK’s only genuine multiservice provider, trusted by over 700,000 customers and fully regulated by Ofgem, Ofcom and the Financial Conduct Authority.
We are all about making things in life simple so we bundle all of our customers home services into one, simple, bill. Because we believe that when you're not worrying about price comparisons, lost passwords and piles of paperwork, you can get on with the things that really matter in life.
We’re a rapidly growing business but one thing that’s never changed is our commitment to always keep things human.
The role
This role works in Customer Escalations and is responsible for solving our customers’ complaints to conclusion, helping them get back to enjoying their lives as quickly and effortlessly as possible. You will be empowered to provide customers with the peace of mind that their current issue is resolved.
This isn’t a role for the faint-hearted. No two customers, problems, or resolution journeys are the same. You will be empowered to provide customers with support, advice and the peace of mind that their current issue is resolved.
Ensure that all complaints are assessed in accordance with internal standards and external legislative requirements
Communicate the decision reached to the customer in a clear and fair way
Support the complaints handling performance across our business
Provide support and assistance to teams across the business
Identify and communicate any training requirements to Department Managers
About you
You're confident with all methods of communication. You are an open listener, articulate and willing to consider the views of others. You build and maintain effective relationships with individuals in your team, the department and throughout the business
Experience of dealing with complaints knowledge and processes
Energy industry experience is neccessary
A brand ambassador and you put the customer at the heart of what you do
Accountable for your performance & actions
Basic knowledge of Google Drive, Docs, Sheets
What you’ll need
We will supply the equipment needed for you to do the role but you will still need a strong internet connection. Our minimum speed requirement is 25Mbps Download and 4 Mpbs Upload.
You will also need a dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal space that is shared by other household members.
You’ll also need to be currently residing in the UK with eligibility to live and work in the UK too.
Android phones 9 and later versions
Apple phones. Requires iOS 14.0 or later.
Why work for us?
So many reasons! As an award-winning FTSE 250 company we offer stability, recognition and career growth. We offer a great benefits package including:
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£27,414 annual salary
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Huge opportunities for exposure & development as we scale up
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Access to Spark – a holistic approach to learning and development created by UW to empower our people's personal and professional growth
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33 days holiday including Bank Holidays
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Life Insurance up to 4 x your salary
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Discounted healthcare & medical cash plans
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A free virtual GP service
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Private pension scheme
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Share options and Save As You Earn Scheme
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A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, virtual fitness classes and wellness tools
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Discounted UW services (30% mobile & broadband, 10% energy & insurance)
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A UW cashback card - earning you cashback on all your spending!
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Access to Spark – a holistic approach to learning and development created by UW to empower our people's personal and professional growth
Apply here !
If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now.
Job Description
Qualifications
Previous complaint handling in the Energy industry
Additional Information
All your information will be kept confidential according to EEO guidelines.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.