Customer Relations Advisor (FT)- Remote working
Paul Rhodes Bakery is looking for a passionate, driven and professional customer-focused advisor to join their Customer Service Team as a Customer Relations Advisor. Our customer base includes top restaurants and hotels, independent cafes and delis, and major sporting and entertainment venues.
This role is based on working from home, but we expect that you will need to work on-site at the Bakery for a minimum of three days each month.
To be considered for this role, please ensure to include a COVER LETTER with your CV. In the cover letter, you should let us know why this role is of interest to you and why you feel you would be a good fit.
Key Responsibilities:
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Taking a high volume of calls regarding customer inquiries and orders.
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Generating and processing orders as per customer requirements.
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Resolving customer/internal queries and complaints regarding deliveries, orders, claims, invoices and general enquiries.
What we are looking for in a successful candidate:
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Great communication/interpersonal skills verbally and written.
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Demonstrate excellent system skills and strong administration skills with a high level of accuracy and attention to detail.
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Taking ownership of customer enquiries through to resolution by delivering an efficient service and having a “customer first” attitude and approach.
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Able to work in a fast-paced environment and achieve daily KPIs and deadlines.
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Great multitasker, able to switch between high-volume calls and back-office work.
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A natural flair for customer service over the phone and face to face when dealing with internal and external customers.
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Ability to liaise with multiple departments to get the best outcome for the customer.
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Being proactive, solution minded and able to problem solve.
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Having a positive work attitude and being a team player.
Hours of work are 40 per week (including breaks) working 5 days a week on a rota basis between 7am and 5pm.