To apply you will need to enter your career history into the CV section of the online application form and complete a Personal Statement.
The personal statement section (in no more than 750 words) must be used to provide details of how you meet the essential experience listed below:
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Experience of managing and delivering change and supporting innovation and continuous improvement within a customer environment.
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Line management and leadership experience in a similar sized customer centric organisation.
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Significant experience of providing high quality front-line customer support and customer interaction services.
In the event of a high volume of applications for this vacancy, an initial sift will be conducted on the essential experience criteria, experience of managing and delivering change and supporting innovation and continuous improvement within a customer environment.
A full sift will only be carried out on those applications that pass the initial sift stage.
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.
Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.
The sift will take place shortly after the closing date.
If you are successful at the sift stage you will be invited to attend a blended interview, which will be carried out either face to face at the Swansea office or via MS Teams, this will be confirmed after the sift stage. Interviews will be held W/C 10th July 2023.
The blended interview will include a pre-prepared presentation and will test the behaviours listed in the job description, as well as the strengths associated with the role.
We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.
The best way to prepare for strength questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working: https://www.gov.uk/government/publications/success-profiles.
Candidates may refer to notes within their video interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Feedback will only be provided if you attend an interview or assessment.