Job Description
Job Description
Customer Assistant
Reporting to:
Multi Site / Dual Site / Store Manager
Responsible for:
N/A
Purpose:
To create exceptional drinks, delivering high levels of customer service, whilst maintaining excellent cleaning and hygiene standards
Skills and Responsibilities
Commerciality
- To have an awareness of competitor activity, feeding back to the management team where necessary.
- To meet individual and store sales targets by maximising sales at every opportunity.
- To have an awareness of store and company bestsellers to increase sales opportunities.
- To participate in, and support, company initiatives and competitions to increase sales.
- To ensure all products, tables, utensils and cutlery are correctly placed and replenished by adhering to company guidelines.
- To ensure all drinks and desserts are created following strict company guidelines and recipes.
- To ensure all equipment, utensils, cutlery and plates are washed up and cleaned thoroughly.
- To assistant the management team with the execution of any floor moves or changes, promotions, store or company events and launches.
Service
- To increase sales through consistency in the customer service experience, through a variety of selling techniques and knowledge.
- To deliver quality service within the store through increasing ATV, by link selling and add on opportunities.
- To welcome customers with a friendly and open approach when entering the store.
- To deal with customer requests and enquiries professionally and effectively, asking open questions to establish customer needs and transferring complaints into sales opportunities where possible.
- To serve customers at the till point or IPAD, ensuring transactions are processed quickly, professionally and accurately.
People
- To welcome new team members, ensuring a good first impression of the company, store and team.
- To act as a buddy for new or less experienced employees (when required).
- To attend training sessions to develop and improve knowledge and ability.
- To support and assist other team members to ensure effective team working, establishing effective working relationships.
- To ensure understanding of, and compliance with, the company dress code standards.
Operational
- To have an awareness of company health and safety guidelines and legislation, including awareness of the location of the first aid kit, fire extinguishers and emergency evacuation plan.
- To effectively maintain best practice within the stockroom, to ensure that all stock is in line with company guidelines.
- To protect stock through an awareness of loss prevention and store compliance with security policies and procedures. Ensure all customers are aware of where and how to pay for their purchases.
- To maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.
- To adhere to, complete and submit opening and closing checklists as per company policies and procedures.
- To ensure deliveries are processed and put away in a timely manner.
- To ensure accidents and incidents are reported and brought to the management teams attention.
Business Behaviours
Communication
- To communicate clearly and effectively, both verbally and non-verbally.
- To maintain effective working relationships with colleagues and customers, through timely, effective communication.
- To remain open minded and responsive to the views of others, demonstrating active listening skills as appropriate.
- To convey information effectively to all parties, using appropriate language.
- To tackle any disagreement constructively and professionally, working to resolve any conflict in a timely manner.
- To maintain a professional manner at all times, remaining calm and staying focused on the job at hand.
Flexibility and Adaptability
- To respond positively to change (Within the role, department, store, business, etc).
- To demonstrate an ability to reprioritise tasks, with a focus on achieving the best results.
- To remain open to new ideas, methods and approaches, applying these to the benefit of the business in all cases.
- To take on new tasks and responsibilities as required (Covering colleagues’ workloads, etc).
- To remain open to new procedures, organisational structures and technology, working to realise the business benefit at all times.
- To demonstrate an ability to see potential obstacles as opportunities for personal and/or professional development.
- To effectively handle multiple demands and shifting priorities, always working to ensure deadlines are met and standards maintained.
Personal Effectiveness
- To maintain personal motivation and focus when under pressure.
- To effectively manage own time and priorities.
- To remain calm, professional and focused, acting as a role model in difficult situations.
- To demonstrate initiative, decisiveness and effective problem solving skills.
- To proactively identify and address skill shortages and personal development areas.
- To act with integrity at all times, communicating honestly, directly and constructively with all internal and external partners.
Business Understanding
- To demonstrate a genuine enthusiasm for and commitment to the business at all times.
- To demonstrate an interest in the company’s objectives and performance at all times.
- To support the business strategy through effective team working, both with immediate colleagues and other areas of the business.
- To make suggestions to improve business processes, using best practice and ideas from competitor activity and industry norms.
- To be loyal to the company and its principals, acting with the best interest of the business in mind at all times.
- To proactively acquire a good understanding of how the different parts of the organisation work together, and where appropriate, to use this knowledge to constructively challenge and improve own and departmental performance.
Job Types: Full-time, Permanent
Salary: £7.49-£10.42 per hour
Benefits:
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Tips
Application question(s):
- Can you work until 11.30pm?
Experience:
- Hospitality: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person