Job Description
Desktop support specialist II
Three Way Logistics is an industry leader in material management, logistics, and comprehensive transportation services with proven accuracy, flexibility, and on-time delivery is looking for Desktop support specialist II for their Fremont, CA location
Job Summary:
As a desktop Support Specialist II, you will oversee and maintain the computer hardware and software systems. Using your skills to assist the company in resolving technical issues concerning customer accounts or company software infrastructure. A Desktop Support Specialist will also support computer software integration by diagnosing and troubleshooting common problems. Proficient with Office 365 Applications, MS Azure AD tenants, and Hybrid environments.
Essential Functions:
- Troubleshoots computer and mobile endpoints, printer configuration and network connectivity issues.
- Identifies, diagnoses, and resolves or escalates issues to appropriate technical teams as necessary.
- Installs software, upgrades, and supports applications, and ensures security configurations are applied.
- Configures computer and mobile endpoints operating systems.
- Makes computers accessible to the network by resolving routine computer connectivity problems.
- Creates new user accounts or mailboxes and resolves problems with existing accounts.
- Provides guidance and troubleshooting related to Office 365 applications.
- Responds to and resolves helpdesk tickets in a timely and courteous manner.
- Provides first contact support of incoming support requests via telephone, web portal, email, and walk-up to ensure timely and effective resolution of end user issues.
- Troubleshoots and installs Windows 10, Office 365 suite, enterprise client applications, mapping network drive and printers.
- Performs basic networking tasks, such as network patching, replacing equipment, and triaging network connectivity.
- Assembles, troubleshoots, deploys, and maintains hardware and software for enterprise PCs, printers, mobile devices, and peripherals.
- Review the Network Technician class specification for more information.
Qualifications:
- installs Windows 10, and 11.
- TIA A+ certification or equivalent is required.
- 2 years of Helpdesk Support experience required for Level 2 engineer.
- “Microsoft Certification is a HIGHLY recommended plus”
- Proficient with Office 365 Applications, MS Azure AD tenants, and Hybrid environments
- Local and possibly US Travel may be required.
- Lifting up to 45 lbs.
Education and Experience:
Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate) AND six (6) months of college-level coursework equivalent to 15 semester/22 quarter units or vocational training or technology technician apprenticeship, both covering computer related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.
Three Way Logistics Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $24.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Help desk: 3 years (Preferred)
- Windows: 2 years (Preferred)
Work Location: In person