About our opportunity:
To collect and process accurately all cash / cheque / banks transfers received from external source at the operational depot.
What you will be doing:
- Enhancing the relationship with our customers with good customer care (front of house)
- To liaise with customers, contractors and any visitors to the site in a courteous, polite and efficient manner
- To liaise with customers on any cash / cheque / banks transfer to pay the ticket out ensuring
all relevant paperwork is completed
- Providing customers with correct scrap prices
- Be able to process queries in a timely manner and accurate
- To maintain accurate cash / cheque / bank transfer records and ensure monies balance on a daily basis
- Arrange cash deliveries which external partner
- De-registration of vehicles
- Environmental Agency waste ticket
- To maintain an up to date filing system in relation to the operational depot management system and its ticket transactions
- Input purchase orders
- To answer all incoming telephone enquiries in a friendly and professional manner, ensuring that callers are directed to the relevant person for action
- To distribute all incoming post / mail on the same morning it is received at the depot, together with the franking of all external mail on a daily basis
- To provide general administrative support to the operational depot and when required the wider region
About you:
- Previous cash office experience
- Experience of a fast pace and working within a operational depot
- To be flexible in approach and to be comfortable with a fluid organisation structure that requires both team work and self sufficiency as necessary
Personal Characteristics:
- Ability to use initiative and quick thinking with any problems arising
- Have the ability to work within a busy environment ensuring the highest standard of accuracy within their work
- Honest and trustworthy
- Happy to help colleagues
Who we are?
European Metal Recycling is a global leader in sustainable materials with physical operations in the UK, USA, Germany and the Netherlands. Our core business is the recycling of metal and plastics from a range of public, commercial and industrial waste streams. Our recycling activities generate around 10 million tonnes of sustainable materials every year, saving over 10 million tonnes of CO2.
Our mission is to have great people serving our customers with dependable recycling solutions. EMR is still privately owned, with family values at its core. It’s a place where we care about our people, our customers, our workplace and our communities. We offer diverse and exciting career opportunities where individuals can make a difference and are recognised and rewarded for their hard work.
Find out more about us at www.emrgroup.com
It goes without saying that you will need the correct licences or certificates for a variety of our roles.
However, at EMR we value the way we do things as much as the delivery. We call our expectations our Behaviours. They align with our Values of We Care and We Do, and they apply across all levels and roles in the business.
We Care
- Integrity – you are Respectful and Honest
- Trust – you are Collaborative and Authentic
We Do
- Accountable – you are Determined and Responsible
- Innovative – you have a Growth Mind-set and you are Progressive
If we all carry out our roles in line with these Behaviours, we will achieve success as One Team. If you embody our Behaviours, we want to hear from you!