Job Description
We have a variety of opportunities for Complaint Advisers to join our Client Liaison division where you be responsible for handling complaints in a timely manner, investigating the background to our complaints, making effective decisions and recommendations to resolve the complaint fairly and promptly.
Who are we looking for:
You will have a curious and empathetic approach to work, a passion for customer service and working with people. The ability to stay calm in a changing work environment and have a happy and supportive nature.
You must have experience in dealing with Complaints in pensions/investments
What you’ll be doing:
· Investigating the complaints and identify the root cause of the issue
· Review all evidence; including documentation, recollections of those involved and what would be deemed reasonable, based on what we know.
· Producing clear and well-written decision letters, explaining the conclusions reached, communicating confidently, sensitively and in an informed manner.
· Recording complaint details and their progress on our ‘Respond’ database.
Requirements:
· Experience of regulated complaint handling within the financial services industry.
· Time management skills - prioritising own workload, to ensure company and regulatory deadlines are met and responding to Important, ad-hoc requests.
· Flexible approach to work and change adaptability.
· CII Level 4 Diploma in Financial Planning or willingness to work towards.
Job Types: Full-time, Permanent
Salary: £35,000.00-£39,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
Schedule:
Supplemental pay types:
Work Location: Remote