Job Description
We are looking for an enthusiastic and innovative team player to join the Private Patients Unit at the Chelsea and Westminster Hospital.
This is an exciting opportunity for a talented individual with multiple skills and an appetite for delivering a first class service to join the team in one of the UKs most successful and progressive NHS Foundation Trusts.
The private patients unit is a dedicated inpatient facility consisting of 12 en-suite rooms, with newly refurbished day case pods in the Chelsea Wing and also an Outpatients Unit, Westminster Wing. The Chelsea Wing provides care for patients from a wide range of specialities including gynaecology, general surgery, bariatric, orthopaedic, plastic surgery and finally specialist medicine and oncology.
The private patient unit is embedded at the Chelsea and Westminster Hospital alongside our NHS services and, because of this; we retain strong links with NHS nursing leadership and development. All of the staff who work within the private patients unit are employed by the NHS.
You will gain a vast clinical knowledge and understand a broad range of acute/complex medical and surgical conditions, and associated comorbidities.
Healthcare Assistants (HCAs) are a vital part of the team that supports the staff and patients in wards and departments throughout the hospital. Working under the supervision of qualified nursing/ midwifery staff, healthcare assistants carry out a wide range of duties to care for, support, and provide information to patients and their families and their responsibilities can be very varied depending upon the area in which the person is employed. The healthcare assistant can undertake a range of roles within their overall job and their level of responsibility will be appropriate/ commensurate to the level of knowledge and skills they have acquired.
The attitude and behavior of a healthcare assistant is essential. Suitable candidates for the role are friendly, caring and sensitive individuals, who are able to offer social stimulation as well as care to the patients they tend. They will also demonstrate the Trust values – kindness, respect, safety and excellence – in all aspects of their role.
The post holder will aim to ensure that all patients are provided with a safe and high quality standard of care. They will be aware of the Care Quality Commission standards and support the multidisciplinary team ensuring that they are maintained. The individual must provide a patient centred approach and will be expected to uphold and maintain the standards of care to support a culture of compassionate care.
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Clinical Support Role
- Under indirect supervision assist with the delivery of care for a cohort of patients as identified by the Registered Nurse/ Midwife
- Assist patients with their care needs as required reporting any change in the patient’s condition to the registered nurse/ midwife
- Work with the Registered Nurse/ Midwife and other health professionals with the mobilization or transfer of patients
- Demonstrate awareness of patients in pain and discomfort and report any changes in the patient’s condition to the registered Nurse/ Midwife
Housekeeping and Environmental Care
- Will ensure the environment is clean, comfortable, safe, and welcoming to patients, relatives and all health care workers
- Pro-actively raise concerns about the provision of services to service users with supervisor
- and managers
- Will demonstrate an understanding of basic infection control techniques, the disposal of sharps and universal safety techniques with regard to spillages.
Clerical and Reception
- Undertake administrative and clerical duties as required/ in the absence of the ward clerk/ receptionis
- Deal with all enquiries politely and effectively in any circumstances
- Ensure patients confidentiality and details are maintained at all times.
- Redirect all patients’ enquiries to the Registered Nurse/ Midwife.
Education and Development
- To undertake further educational qualifications, competencies and training in order to increase
- knowledge and remain update
- To be aware of and operate within hospital policies and procedures regarding complaints, fire & major incidents etc
- To participate in own Appraisal, developing and actioning a Personal Development Plan (PDP).
Please see attached job description and person specification to this advert for further details.