Job Description
NHS 111 Call Handler
Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days the same.
Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that’s not just ‘another job’?
We are looking to recruit reliable, caring, and enthusiastic people to join our motivated, friendly, and hardworking team based in Milton Keynes.
To be a part of our team and work in a privileged and trusted role with members of the public, you’ll need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation. You will need to be able to identify when a call is urgent and react accordingly. Your words will lead your caller to a state of calm from afar, whilst you arrange the appropriate help for them. You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
Why work for SCAS?
Starting full time salary £22,816 + unsocial hours payments (annual salary circa £25,500) (*Pro Rata for Part Time*)
27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
Enrolment into the NHS pension scheme
Access to many discounts including, supermarkets, car lease, holidays, restaurants and more!
Part Time Hours (Rota Basis)
Free onsite car parking
Employee assistance program
Qualifications and Training
Essential:
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
Desirable:
NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge and Experience
Essential:
Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using a computerised system
Experience of using a telephone as a regular means of communication in a work environment
Desirable:
Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy
The Recruitment Process:
1. Please apply for the role via Indeed
2. Assessment session – We’ll notify you when you can attend an online assessment session; this will gauge your listening and understanding skills, critical thinking skills and problem-solving skills. You’ll need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview – an online interview with our NHS 111 Team, discussing your skills, experience and providing an opportunity for you to find out more about the role.
Disability support
If you have any queries relating to disability and the role or recruitment process, get in touch
*Being part of a service that operates 24/7, candidates will be required to work a variety of shifts which will include nights, weekends, bank holidays and religious holidays*
*Successful applicants will be required to undertake an Enhanced DBS check for adults and children*
Job Type: Part-time
Part-time hours: 24 per week
Salary: Up to £17,500.00 per year
Benefits:
- Company pension
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: MK111