Job Description
IT Support Engineer – Job Description
Company Details:
Teceze is a leading information technology, consulting and business process services company headquartered in the UK and has offices across 15+ countries. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Teceze has a dedicated workforce of over 1500+ employees, serving clients in 75+ cities across 6 continents.
Our Main Goal in this Role
Desktop Technician will provide day to day local\remote desktop support, accept, and treat Incident tickets assigned to his/her support queue, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system (Service Now)
The candidate will provide local onsite support to the customer through deskside visits or by manning the IT Spot walk-up counter. Desktop Support Engineer is mainly engaged in break-fix activities, fault diagnosis and resolution of end-user hardware or software issues and questions that require hands-on treatment. Support includes receiving and shipping end user equipment, device reinstallations or swaps, equipment delivery.
What You Will Be Doing
· Provide first/second level contact and problem resolution for customer issues.
· Work with Third Party Vendors to remediate complex AV issues as needed.
· Provide timely communication on issue status and resolution.
· Maintain ticket updates for all reported incidents.
· Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, other authorized desktop application.
· Install, upgrade, support and troubleshoot for end-user equipment.
· Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.
· Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
· This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Required Skillset
· Minimum of 1-3 years of IT experience.
· Experience of support end-user devices in an enterprise desktop environment.
· Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
· Mobile device management including IOS and Android devices, enterprise encryption solutions
· Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft
· Proven analytical, troubleshooting, and problem-solving skills.
· Basic Networking Skills
· Proven ability to multi-task, effectively determine priorities and meet SLA’s.
· Local language is mandatory, plus good command of English
Job Location: London, UK
Job Type: Full-time
Pay: Up to £2,000.00 per month
Benefits:
- Company events
- Company pension
- Gym membership
Flexible Language Requirement:
Schedule:
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: The candidate will provide local onsite support to the customer through deskside visits or by manning the IT Spot walk-up counter