Job Description
Energy Customer Care Advisor required (immediate start available)
Hours: Full Time, Monday - Friday
Location: Wolverhampton/Office based
Salary: £22,000 -£24,000
Are you hard-working, organised, and personable, with a passion for working in a people-focused environment?
Do you want to develop your career in an organisation where you are truly valued and not just a number?
Due to ongoing company growth at Tomato Energy, we have an exciting opportunity for an experienced Customer Care Advisor to be a part of our successful journey.
We take pride in delivering exceptional customer service.
The Role:
As a Customer Service Advisor, your role will involve taking inbound calls and responding to customer needs. You'll identify the root cause of the query and manage the customer’s expectations through to resolution.
You’ll be providing a bespoke service to each individual customer, whether it’s through inbound phone calls, internal support requests or email.
The ideal candidate will be an organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. You will have an outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty.
Ideally you will:
- Be a strong communicator with the ability to tailor your approach to each individual customer
- Have an understanding of both customer and business needs, utilising this knowledge to provide the best service to a customer.
- Be comfortable managing and prioritising your own workload
- Be confident using multiple communication channels - phone, email, letter or text messaging; you’ll be responding to customers via a variety of platforms.
- Be confident using multiple systems (CRM data entry, entering banking / finance details, meter reading, customer notes etc.)
Most importantly, you’ll share the qualities that have driven our success so far: firstly, you're adaptable, a people person and a great teammate. You show a passion for customer service and getting it right for our customers. Throw in lots of initiative, enthusiasm and a positive, solutions-oriented approach.
There's a lot to learn in the energy industry with plenty of products to understand so you'll be a quick learner and comfortable retaining a wealth of information.
Key responsibilities:
- Ensuring all queries follow our processes and procedures
- Working towards targets focussing on being available to support our customers
- Flagging any potential issues to management or internal departments
- Managing and prioritising your own workload to ensure that excellent customer service is provided consistently
- Liaising internally and externally to facilitate solutions in more involving cases (Meter disputes, Data Requests, Rebills)
- Taking payment details via phone / email and assisting in processing payments
- Working in partnership with the billing and credit department follow up on payment requests (outbound)
- Using your knowledge of industry to tackle industry related issues (Current Rates, details about customer accounts, etc.)
If you feel you have the skills and experience required for this role and would like to be a part of our vibrant team where can develop and progress, then we encourage you to apply today!
Job Type: Full-time
Salary: £22,000.00-£24,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
- Wolverhampton: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person