Job Description
MAINTENANCE MANAGER
Are you a juggler that's not afraid of getting dirty? Health and safety your thing? Love a chinwag...
You will be involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises.
Service is at the heart of what we do, and you must be willing to go the extra mile.
https://modaliving.com/careers/maintenance-manager-1-1
THE ROLE
- Deliver first class customer service and resident engagement
- Manage working relationships with suppliers and contractors
- Provide informed and accurate information to residents
- Coordinate the preparation of amenities for resident events
- Consistently deliver the Moda service standard to residents and all visitors to the building
- Respond to resident enquiries (meeting all agreed KPIs)
- Regularly review customer satisfaction
- Communicate in line with brand values
- Support completion of annual risk assessments in conjunction with the Group FM and H&S Manager
- Report all H&S and security issues or concerns to the GM & work with to form resolutions
- Review & monitor all suppliers on site following RAMs where required and comply with H&S and CDM/statutory requirements as per contractor management procedures
- Risk assessment monitoring: including FRA, H&S, Water and site based activities
- Responsible for safe on-site storage of maintenance supplies & materials and stock control
- Conduct inspections and audits; regularly inspecting equipment, machinery, and facilities to identify maintenance needs, hazards, and compliance with regulations
- Allocation of job sheets for maintenance technicians and priorotising, assisting with tasks as required whilst communication to residents accordingly and updating GM on the progress of jobs
- Supervising maintenance staff, leading technicians providing support and guidance as required
- Report escalation of planned maintenance to head office teams
- Update systems to track works effectively and produce and share reports where required
- Weekly/monthly/quarterly PPM testing
- Maintain accurate PPM records for inspection
- Support apartment maintenance inspections and repairs
- Record accurate labour and material costs for end of tenancy maintenance
- Coordinate the preparation of amenities for resident events
- Planning and scheduling maintenance activities, developing maintenance plans, setting schedules and coordinating resource to ensure timely completion of maintenance tasks
- Submitting material and supply requests to General Manager for review of procurement
- Support General Manager in procurement of contractors and suppliers
- Manage the day-to-day relationships with PPM service providers
- Emergency or incident escalation
- Processing reactive maintenance work orders, follow up and regularly review customer satisfaction
- Communicate in line with brand values
- Coordinate all statutory compliance on site
- Undertake and record all building common part safety checks/testing incl emergency lighting, fire alarm, AOVs
- Furniture delivery and stock check recording (per apartment)
Job Type: Full-time
Salary: From £35,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Maintenance: 1 year (Required)
Work Location: In person