Job Description
About the role
We are seeking an enthusiastic Website Administratorto join our dynamic team. You will play a vital role in maintaining and developing an engaging and informative website. Your primary focus will be to ensure the website is user-friendly, up-to-date, and meets our business goals. You will also help create high-quality educational content that supports teachers' professional development and enhances their classroom practices. You will work closely with accredited psychologists and senior team management throughout.
About us
InnerDrive is one of the world leaders in providing training based on psychological research. We have worked with over 400 schools, as well as elite athletes and leading UK companies.
This role will support InnerDrive’s new online and on-demand product, the Teacher CPD Academy, an exclusive collection of online Teacher CPD courses and resources designed to help schools around the world develop their own evidence-informed CPD programmes. www.teachercpdacademy.com
Responsibilities
Website management:
- Oversee the day-to-day operations of teachercpdacademy.com and ensure it functions smoothly.
- Ensure website navigation is intuitive and seamless, making it easy for users to find information and engage with our services.
- Optimise the website's performance, including page load speed and responsiveness.
- Monitor website analytics and generate reports to identify areas for improvement and track key performance indicators (KPIs).
- Work with the marketing team to implement SEO best practices to improve organic search rankings and drive traffic to the website.
- Assist in the creation of visually appealing content, including graphics, illustrations, and videos, to enhance the overall user experience.
Help to deliver new content for the Teacher CPD Academy. Specific tasks will include:
- Content Planning: Collaborate with project managers to assist in the development of project plans, including defining objectives, scope, deliverables, timelines, and resources required.
- Coordination: Coordinate and communicate with colleagues to ensure smooth project execution. Assist in assigning tasks, tracking progress, and monitoring project milestones.
- Editing and Proofreading: Review and edit content for grammar, clarity, and coherence. Ensure adherence to style guidelines and maintain a consistent tone across different pieces of content.
- Content Promotion: Collaborate with the marketing team to develop promotional content for social media platforms, newsletters, and other communication channels.
- Content Updates and Maintenance: Regularly review and update existing content to ensure accuracy and relevancy. Monitor user engagement and feedback to identify areas for improvement and optimise content performance.
Customer Support:
- Serve as a point of contact for customers, responding to inquiries via email, phone, and live chat promptly and professionally.
- Assist customers with the registration process, payment inquiries, and troubleshooting any technical issues they may encounter on the website.
- Resolve customer issues.
- Maintain detailed records of customer interactions, inquiries, comments, and complaints.
General administration and support – helping with duties related to the Teacher CPD Academy and InnerDrive’s other products as required.
This role is a full time and is based in Oval (South London). The remuneration for this role is £23,000 per annum
Our preference is for someone to work full-time. For exceptional candidates, there is an option to work four days a week.
ABOUT YOU
- Proficient ICT skills.
- Strong organisational and time management skills with the ability to prioritise tasks and meet deadlines.
- Good attention to detail and accuracy in work output.
- Strong analytical and problem-solving abilities to identify issues, propose solutions, and make sound decisions.
- Ability to work effectively in a team environment.
- Willingness to adapt to changing project requirements and handle multiple tasks simultaneously.
- An openness to learning.
- An interest in psychology is desirable.
MORE INFORMATION
To apply please send us:
- Your CV – please email this to [email protected]
- A covering letter describing why you are applying for this role at InnerDrive.
The deadline for this role is 30th June 2023, though we are happy to appoint someone prior to that if the right candidate comes along. There also may be some flexibility re start date for the right candidate. For more information about us, please visit www.innerdrive.co.uk. We look forward to hearing from you.
Job Types: Full-time, Permanent
Salary: £22,000.00-£23,000.00 per year
Benefits:
- Casual dress
- Health & wellbeing programme
Schedule:
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person