Job Description
Do you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world of VANITY GROUP.
With a focus on innovating the hotel landscape with best-in-class partnerships, VANITY GROUP is dedicated to elevating hotel amenities from essential toiletry items to an experience that rivals even the sweetest suite. Now one of the world’s most influential hospitality partners, clients include Sofitel Hotels & Resorts, Kimpton Hotels & Restaurants, Crowne Plaza, Holiday Inn, Hotel Indigo, Staybridges Suites, Tribe Hotels, YOTEL, and many more.
For this role, you’ll be explosion of colour in a world full of same old. You seize opportunities, move quickly, and know how to have fun along the way.
VANITY GROUP’s house of beauty will see you working with the most sought-after fashion, beauty, skincare, fine fragrance, lifestyle and spa brands to create unforgettable experiences. Innovation will be part of your DNA as you deliver first of its kind concepts with lashings of VANITY GROUP’s playful flair.
Ready to join the VANITY GROUP beauty parade? We can’t wait to meet you.
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WHO'S VANITY GROUP?
We are a creative hub of innovative design, development, manufacturing, and marketing for the global hospitality industry.
We’re the seed from which progressive fashion, beauty, fragrance and lifestyle brands grow, representing the world’s most highly regarded global consumer retail brands including Jo Loves by Jo Malone CBE, The Organic Pharmacy, Percy & Reed London, Karl Lagerfeld, KEVIN.MURPHY, TEMPLESPA, and Antipodes Nature to name a few.
Internationally renowned as the industry’s best-in-class cosmetics hospitality partner, VANITY GROUP has offices in London, Sydney, Dubai, and Shanghai.
POSITION SUMMARY
Reporting to the Head of Supply Chain, the Supply Chain Coordinator will be responsible for overall purchase order process; from PO placement, Freight In/Out, Customs Clearance, Inventory Control, and report maintenance. The role will work closely with the customer services team and liaise directly with them to provide customers with regular updates regarding orders and stock.
RESPONSIBILITIES
INTERNATIONAL ORDER AND SHIPMENT MANAGEMENT
- Management of cross-border orders and communication with customers regarding PO status and shipment updates
- Management of customs documentation facilitating smooth shipment clearance and delivery
- Management of PO statuses and ETD/ETAs
- Maintenance of all SO and PO transaction records in SAP
- Monitor stock levels at the factory to ensure no stock left-over for international customers
- Coordinate logistics solutions for your territories which include UK/EU/Americas
- Obtaining quotes and provide logistic guidance to the sales team for ad-hoc cross-trade shipments
- Maintenance of key reports and dashboards which are communicated to the wider business
CUSTOMER SUCCESS (SUPPORTING ROLE)
- Provide excellent customer service to international customers to support VANITY GROUP’s international growth
- Working closely with the sales team, exceed the customer success of all hotel clients in your regions
- Customer order entries, integration with 3PL providers
- Management of all 3PL relationships, reporting and facilitating monthly meetings with external contractors
- Responsible for handling all customer calls and email inquiries within agreed SLAs
- Responsible for placing all customer orders to the 3PL warehouse through SAP and CSV files
- Responsible for managing returns process with clients and 3PL warehouse
- Providing quality and professional track and trace services to clients
- Resolving service issues, complaints, and claims within agreed SLAs
- Work closely with freight forwards, 3PL warehouse, and transport to follow client orders from end to end – providing regular updates to client and internal stakeholders on order status
INVENTORY MANAGEMENT (SUPPORTING ROLE)
- Stock adjustment, Reconciliation, Samples requests, GRPO, and Goods Return execution
- Stock movement monitoring in and out of all warehouses to ensure inventory accuracy
- Stock adjustment aligning physical stock level and SAP
- Monthly stock reconciliation with 3PL warehouses
- Annual stock take
- Expiring stock list maintenance
- Coordination of disposal of unwanted stock in a compliant method
STAKEHOLDER MANAGEMENT
- Maintain a high level of professionalism and motivational spirit with stakeholders at all times
- Working and collaborating with cross-functional teams to achieve outcomes and meet deadlines
- Manage upwards, articulating delays/roadblocks with a solution-focused approach
- Proactive approach and willing to lean into challenges whilst keeping key stakeholder up to speed
ABOUT YOU
- Minimum 1 year experience in customer service based role
- Minimum 3 years’ experience in a Cross Border Supply Chain role
- Previous experience in a logistics/wholesale environment
- Previous experience managing relationships with freight forwarders and vendors
- Working knowledge of SAP (or other ERP systems)
- Accurate data entry skills
- Able to prioritize and manage multiple deadlines simultaneously
- Intermediate Excel skills
PERKS
- Competitive salary package
- Flexible working hours
- Daily stocked “BRAVO BAR” snacks and munchies, for sweet or sour lovers.
- Twenty free personal care products per year
- Birthday Leave to celebrate your special day
- Discounts with partner hotels locally and internationally
- Recommend friend and family bonus scheme worth up to £500
- 20% discount off skincare partner THE ORGANIC PHARMACY on all skin treatments, skincare products and supplements across 4 UK salons.
- 20% discount off award winning hair salon partner PERCY & REED LONDON hair products. 15% off salon services & treatments (except blow dry appointments)
- Welcome fragrance tapas and shot candle experience by JO LOVES including a personalized candle
- Generous discounts from additional partner skincare, haircare and fragrance brands
Job Type: Full-time
Schedule:
Ability to commute/relocate:
- London, SE1 3UZ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your expected annual salary (GBP)?
- Are you willing to work in a fast paced and high quality environment?
Experience:
- Supply chain: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London, SE1 3UZ
Application deadline: 07/07/2023