Wollaston Motors is looking for a Warranty Administrator.
Your role
Your role is to examine completed warranty repair orders, prepare claim forms and supporting material and ensure maximum return from the manufacturer for all warranty work, including credit notes and associated paperwork. You will review warranty reporting systems to identify improvements where possible and administer warranty policy in the best interests of the BMW/MINI, manufacturer and customer.
You will be responsible for inputting the manufacturer’s warranty payments, return of warranty parts to the manufacturer and reconciliation of warranty schedule. You must keep accurate records of warranty submissions, credits, rejections, and customer contributions towards goodwill claims.
Your profile
- Warranty administration experience gained from within a main dealer is essential.
- Ability to work well under pressure, handle conflicting demands, identify priorities, attention to detail and schedule work appropriately.
- A friendly but professional manner and ability to demonstrate integrity, discretion, and objectivity.
- Able to meet deadlines without compromising on the quality of work.
- Excellent interpersonal ability to develop productive and cooperative relationships with customers & colleagues, using rapport-building techniques & empathy.
- Able to maintain strong working relationships with colleagues, the client base, and the manufacturers.
- Experience with ADP Kerridge systems is desirable.
Rewards
Wollaston Motors, part of the William Morgan Group, is passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that. Join us in our mission is to deliver outstanding automotive services and you will benefit from on-target earnings of up to £28,800 per annum, your birthday off, 30 days holiday inclusive of bank holidays, rising to 32 with service (pro-rated for part-time employees), 1,000's of retailer discounts with Torque (our engagement hub), paid time off to volunteer, life insurance, a cycle to work scheme and much more.