Hospitality Casual Job Description
Reporting to: Bar and Restaurant Manager / Operations Manager
Trafalgar Entertainment aims to connect people through creative, innovative experience by providing inspiring entertainment for everyone for life. At The Cliffs Pavilion we are now recruiting for – Hospitality team member to join our team. Shifts are flexible/variable and include evenings, weekends, and holidays.
Here at The Cliffs Pavilion it is an exciting, fast-paced environment with a variety of shows, plays, music and comedy as well as some community events. We also host conferences, parties, and weddings.
About the Role
At The Cliffs Pavilion we are recruiting for a Hospitality team member the main responsibilities of this role will be:
- Customer service
- Food and drink service
- Keeping a clean workplace
- Providing a warm welcome by greeting our guests, presenting menus, and explaining daily specials
- Answering questions related to menu items, dietary requirements and suggest recommendations
- Taking food and beverage orders, and providing an attentive and personalised level of service
- Maintain Health and Safety, Food Safety and Fire Safety procedures
This is not an exhaustive list of duties, from time to time you may be required to undertake such alternative or additional duties these will be commensurate with your skills, experience, and capabilities
Requirements / About you
We are looking for individuals that can collaborate as part of team to achieve excellent customer service
Key attributes:
- Passion for food / theatre / live entertainment
- An exceptional eye for details
- Willingness to learn new skills
- Great team spirit
- Strong Communication and listening skills
- Understanding of food hygiene and customer service
- Ability to work effectively at busy times
- Motivated
- Over 18, to be able to work on the bar
- Available on evenings and weekends
Experience – ideal but not necessary as some training is provided
- Experience of delivering high standard of customer service
- Knowledge of food, drinks, allergens
Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
For more information about Trafalgar Entertainment and The Cliffs Pavilion please see www.southendtheatres.org.uk
Application Process
If successful, you will be invited to an face to face interview / recruitment session