Job Description
Endoscopy Booking Coordinator
Department: Endoscopy
Band: 4
Hours: 18 hours per week, all MKUH roles will be considered for flexible working
This role is based within the Endoscopy Admissions Office.
The successful applicant will ideally have previous experience working within the NHS or a healthcare setting in an administrative role. The role is to coordinate patient bookings, endoscopy theatre lists, waiting lists and Patient Tracking Lists (PTL) within Endoscopy. Experience of using Microsoft packages, E-care and patient administration systems would be advantageous but full training will be provided.
The successful applicant must be able to demonstrate good administrative and organisational skills, and attention to detail. The role requires clear and concise communication with patients, nursing and medical teams, customer service as well as the ability to multitask and prioritise different tasks. The role is busy and fast-paced to meet the needs of the service, the successful applicant must always therefore be able to work well under pressure remaining courteous and professional. The successful candidate must be flexible to the changing needs of the department and be able to navigate between several IT systems. They must enjoy working as part of a team and ideally have previous experience of working with the public.
If you have any questions or require any further information, please contact
Michelle Stewart - Endoscopy Administrative Manager 01908996737
The skills we are looking for is someone who can build strong working relationships, analyse data, communication, ability to adapt, as well as exception IT skills. The experience we are looking for is that of managing waiting lists, booking, and arranging theatre lists or clinics, being organised, and both monitoring and understanding performance against wait list targets. More information on qualifications, skills and experience can be found in the person specification.
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Responsible for ensuring maximum use of all endoscopy lists liaising with the team, to escalate when lists appear underutilised / over utilised.
Responsible for coordination of the waiting list validation process, ensuring the correct action is taken for patients who do not respond or who are not in a position to receive their treatment.
Follow Trust policies and protocols to maintain a booking process which embraces patient choice.
For complex admissions, ensure that diagnostic tests are arranged in consultation with clinical staff.
Dealing with the cancer care pathway, liaising with patients, their families and the MDT team, Upper GI Nurse specialists, Cancer Services and Operations Managers.
Ensure that the ‘suspended and planned’ list is validated on a weekly basis and interrogate the situation for patients whose suspend date end is due, acting as necessary.
Please refer to the job description for more details.