Job Description
JOB TITLE: NOC Engineer (1stLine)
LOCATION: Belfast, Dargan Cresent – On site
TERMS: Permanent, working 37.5 hours per week (Monday to Sunday) across 4 days, in a shift pattern covering a 24/7 rota.
This is an excellent opportunity supporting with one of the most exciting projects in the telecoms industry to date. You will be the first point of contact for techicnal support for our customers, working to find a resolution for any faults or outages.
WHAT WILL YOU BE DOING? (not limited to)
· Actively supporting our installations team in FTTP deployments.
· Troubleshooting end user faults.
· Identifying faults and engaging with the relevant teams for support.
· Proactively managing critical alarms.
· Proactiviely manage outages, giving continuous feedback to the wider business and our customers.
· Own and manage tickets for incidents and faults.
· Working within our defined service level agreements.
· Talking customers through resolutions via phone.
WHAT WILL YOU BRING?
· Experience in a similar role.
· You will be confident in speaking with customers over the phone and finding solutions for their faults.
· An understanding of Wi-Fi protocols.
· A solid understanding of networking principles and protocols (IPv4, IPv6, VLANs).
· A customer centric approach, taking pride in achieving the best mutual outcome for the customer and Fibrus.
· Knowledge of GPON.
· Service desk experience and ticket management capability would be beneficial.
WHAT WE VALUE
Based on input from all colleagues across our business, our 4 cornerstone values are:
‘Make a Difference’- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!
‘Be Yourself’- Fibrus is committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don’t let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application!
‘Be Tenacious’- We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!
‘_Work Together’_- At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility.
AND, JUST SOME OF WHAT WE CAN OFFER YOU
- 25 days annual leave plus statutory/bank holidays
- Private healthcare, life assurance, annual personal health “MOT” & a company contributory pension plan
- Shared parental leave, paternity leave and enhanced maternity leave
- Annual bonus scheme & career path opportunities
- Paid support for the loss of a child
- Support for colleagues going through the menopause
- Complimentary access to LinkedIn Learning
- Free financial advice and support through Kith and Kin
- Employee referrals – up to £500 per successful referral
- Employee assistance programme and access to qualified mental health first aiders
- Flexible working from day one of employment including hybrid working
Job Type: Full-time
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
Supplemental pay types:
Work Location: In person
Reference ID: 2544