Job Description
The Company
Blue Support Services Ltd (Bssl) delivers facilities management services to around 36 commercial and residential buildings in Oldham, Stockport, Sheffield, and Cornwall and have a wide range of in-house skills including engineering, facilities management, a 24-hour helpdesk facility and construction. We have grown rapidly over the last few years due to expansion, with over 100 employees nationwide and are now ready to continue with our expansion plans.
Our people are our biggest strength, which is why we want to continue to invest in individuals and teams to create an organisation that our people are proud to be part of. We are looking for high quality, skilled people who are passionate about doing a good job so that together, we can continue to deliver the highest standard of service to our partners.
The Job
We are looking to appoint one Helpdesk Administrator to our team of 6, based in our flagship building in the centre of Oldham.
This key role is the vital link between the facilities management team and our clients, so a natural affinity for problem solving coupled with excellent customer service and Administration skills are the key to succeeding here.
You will also be ideally placed not only to gain an in depth understanding of both the property and facilities management areas of the business, but to contribute daily to their effectiveness.
You will be responsible for dealing with faults reported on our buildings, prioritising them correctly, ensuring the system is updated, jobs closed off, and purchasing any equipment as required. You will provide administration support i.e. Copying, scanning, filing and laminating. In addition, you will produce various reports and statistics from our in house system and Microsoft Office package. As well as ensuring the PPM and Statutory Compliance paperwork is up to date and appropriately recorded.
The Hours
This role will be on a two week rolling rota averaging 35 hours per week:
Week one
- Tuesday 8am-4:30pm
- Thursday 8am-8pm
- Friday 8am-8pm
Week two
- Monday 8am-4:30pm
- Thursday 8am - 8pm
- Friday 8am-4:30pm
- Saturday 8am-8pm
The Person
We are a fast-paced business so you will need to be:
- Detail Conscious – ensuring the integrity of all the information that you come into contact with, all the i’s are dotted, and t’s crossed!
- Organised – planning and executing your assigned tasks on a daily basis in line with the appropriate deadlines.
- Proactive – anticipating the requirements of the team, understanding the priorities, and working together to achieve the shared goals. (and celebrating together when you do!)
- Quality conscious – ‘That’ll do’ is never acceptable, the face you portray to our customers and partners will always be professional and of the highest standard. You will be proud of the work you do.
- Great work ethic - Reliable along with a can-do attitude.
Key Skill/Experience Requirements
- Admin experience (1+ years preferred)
- Previous helpdesk experience is preferred.
- Strong IT skills is a necessity with experience in Microsoft office packages.
- Excellent Communication Skills.
- Good time management skills with the ability to use own initiative to prioritise tasks.
- Flexibility to cover other shifts including night work (with notice)
Benefits
- Competitive salary
- Opportunities for career progression
- Company life insurance policy
- Eye care vouchers
- Company pension
- Payment of relevant professional subscriptions
- 20 days holiday + 8 bank holidays increasing to 22 days in year two and one extra day per year of service thereafter up to 25 days.
Disclaimer
The job duties, elements, responsibilities, skills, functions, educational factors and the requirements and conditions listed in this job description are representative only and not exclusive of the tasks that any employee may be required to perform. Equity Solutions and Partners Ltd reserves the right to revise this job description at any time.
Equity Solutions & Partners Limited is an Equal Opportunities Employer
Job Types: Full-time, Permanent
Salary: £10.42 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Oldham, OL1 1NL: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Is the shift pattern advertised for this job role suitable?
Experience:
- Administration: 1 year (required)
Work Location: In person
Application deadline: 16/06/2023