Summary
Reports to: Facilities Manager
Department: Facilities
Salary: £20,000 for 25 hours per week (equivalent to £30,000 fulltime)
Start date: Mid-July
Contract type: Permanent, x 2 part-time (25 hours per week, Job share)
About RUSI
The Royal United Services Institute (RUSI) is the worlds oldest and the UKs leading defence and security think tank. Its mission is to inform, influence and enhance public debate on a safer and more stable world. RUSI is a research-led institute, producing independent, practical, and innovative analysis to address todays complex challenges.
About the role
The Institute is looking to recruit two individuals to job share reception and members events duties at its prestigious and newly reopened headquarters building in the heart of Whitehall.
This role is focused on providing excellent customer and administrative services to both internal and external stakeholders at the Institute. The receptionists duties and responsibilities include greeting and welcoming guests and helping them to navigate through the building.
Two job share shifts are available: 08:00-13:00 and 12:30-17:30 on each weekday.
Key tasks
- Provide excellent customer service to all visitors, members, and staff, including welcoming all guests to RUSIs building.
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Answer, screen and direct telephone calls in a timely, professional, and friendly manner, taking accurate notes and forwarding messages by email, where required.
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Manage RUSIs email account and respond to all enquires in a timely manner.
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Utilise the Venue Management System to retrieve information about RUSI events and direct visitors accordingly.
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Manage all administration and logistical aspects for RUSI Members Events.
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Always keep the reception desk tidy and presentable.
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Sort, distribute, frank and manage all incoming and outgoing mail, packages and other correspondence.
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Arrange couriers, where required.
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Administer the Institutes hotdesking system including setting up new users, where required.
The above list of duties is not exhaustive; the postholder will be required to undertake such duties that may reasonably be expected within the scope and grade of the role.
Person specification
Essential skills and experience
- Excellent communication and interpersonal skills, including the ability to communicate effectively with a wide range of stakeholders.
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Previous reception and/or customer service experience.
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Good administrative skills.
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Calm and professional demeanour.
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Capable of muti-tasking and problem- solving.
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Excellent time keeping.
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Experience using Office 365
Desirable skills and experience
- Experience of working in a not-for-profit sector organisation.
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Experience of working in Events.
- Experience of working with government officials and visitors from abroad
Our expectations
We expect all staff to abide by and promote our RUSIs Vision and Values https://rusi.org/content/values and Equal Opportunities Statement.
Benefits
- 25 days annual leave (rising with service)
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Additional days off during Christmas -RUSI Christmas closure days
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Generous pension contributions at 6% employer contribution,
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Access to 24/7 Employee Assistance Programme
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Season ticket loan
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Access to free access to RUSI's world leading programme of events and conferences, research materials and library
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Weekly staff lunch in our London office (one day a week)
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Trained Mental Health First Aiders
- Enhanced sick pay
- Enhanced maternity and paternity leave
- Depending on length of service
Equal Opportunity and Values
At RUSI you will be appreciated and valued. Our stakeholders, transactions, and projects are international and diverse, so we work hard to create inclusive teams that support our efforts and each other. We are committed in promoting equality and diversity in our workforce and employment practices and take reasonable steps not to unfairly discriminate in any way in our recruitment practices. We therefore encourage you to apply regardless of your socio-economic background, ethnicity, sexual preference, gender, or physical disability.
Application Process
To apply, please click on the apply button and follow the instructions.
- Cover Letter of no more than 1 page explaining your interest in the role and any significant relevant skills and/or experience.
Shortlisted candidates will be invited to attend a face-to-face interview in RUSIs offices.
The closing date for applications is 5pm on 23rd June 2023.
Please DO NOT submit multiple applications for this vacancy. We no longer accept applications to our recruitment mailbox, applications received in our mailbox will not be processed.
Applications will be reviewed on a rolling basis, and the closing date brought forward if needed. Early application is encouraged. Only shortlisted candidates will be contacted.