Job Description
The Role
In this Debt Recovery Paralegal role you will be responsible for:
- A high quality first line of contact for our valued customers in relation to services provided by the group.
- Liaising with agents, services and third-party intermediaries in relation to enquiries about billing and payments.
- Providing assistance in setting up new contracts and agreements.
- Opening new customer accounts and providing general advice on company services to new customers.
- Negotiating and monitoring payment plans with customers and their representatives.
- Providing account reconciliations and breakdowns and where necessary handling the issue of credit notes in respect of adjustments to customer bills.
- Proposing action for recovery of debt and assist in compilation of evidence to support legal action.
- Maintaining and updating accurate customer records in compliance with data security standards.
- Assisting in the production of performance statistics and reports for management reporting.
- Ensuring all customer services transactions are carried out in compliance with legislation, industry-defined consumer protection and company standards in all respects including data handling and record keeping, credit control, responding to customer complaints and customer services in general.
The Candidate
This position will suit an individual who has strong experience with debt recovery/credit control and is willing to get stuck in and support the team in hitting their targets. The successful candidate will benefit from ongoing training and development, working with a company which recognises and rewards its staff. This is an excellent opportunity for an ambitious and driven individual who has experience dealing with a wide caseload.
If you believe you have the skill set required, please send your CV by clicking Apply Now.
The Employer
We are representing international clients who seek to recover debts in the UK and other countries where the affiliates are present.
Job Type: Full-time
Salary: £36,000.00-£120,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- debt collection (preferred)
Work Location: In person