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NHS 111 Health Advisor Part Time Nights - Bicester

Job Description

NHS 111 Health Advisor Nights - part time

South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team that is based from our Bicester site in Oxfordshire.

As a 111 call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs.

You will receive full training on NHS Pathways (a clinical assessment tool), you will assess the needs of the patient and implement any necessary action ranging from; dispatching an ambulance, making a referral to the clinical service or simply providing basic advice.

Roles and responsibilities of 111 call handler / call operator include:

• Answer and respond to incoming 111 calls
• Ensure Pathways is followed, and the correct advice and outcome is selected
• Always maintain a calm and professional manner

• Competent in the use of IT systems
• GCSEC or equivalent A-C in Maths and English
• Customer service experience from a telephone or face to face role
• Ability to multi-task and manage competing priorities
• Good written and verbal communication skills
• Ability to listen and record information accurately

• Starting salary £21,730 pro rata per annum
• 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
• Enrolment into the NHS pension scheme
• Access to many discounts
• Free onsite car parking
• Employee assistance program
• Part time 26.26 hours per week

• Great customer services experience that involves talking to people and helping them
• Good communication skills (written and verbal)
• Basic computer literacy (full systems training will be given)
• A passion to help people (tell us about this on the application form)
• Attention to detail (we read your application form carefully)

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