Job Description
The Company
Founded in 2012, Psychiatry-UK has become the largest specialist psychiatry service in the UK. Through innovation, forward thinking and determination, we are helping to shape the future of British mental healthcare, enabling rapid access to high-quality specialist medical diagnosis and treatment online, and onward referral to accredited and medically managed counselling and coaching services.
Job Summary
We are recruiting highly motivated and committed individuals who are interested in being at the forefront of developing pioneering projects to help transform British mental healthcare.
Our service is increasingly sought after by patients seeking fast access, high-quality mental health assessment and treatment, both privately and via the NHS Right to Choose scheme. We are recruiting highly focused, suitably experienced candidates to help us meet these demands.
Summary of role
The post holder will provide results driven, positive and effective leadership and direct management for a department of functional specialist Managers delivering administration across the organisation.
The post holder will provide line management / performance management of Team Managers in Referrals & Scheduling, the Contact Centre, Medical Secretaries and Core Administration Teams across the operation, whilst collaborating through a matrix management structure with Clinical Operational Managers within P-UK and across the HLP Group specialist functions, where and as appropriate
Duties/responsibilities
As the Admin Functional Specialist Operations Manager at Psychiatry-UK your responsibilities will include:
- Actioning directives through operations as directed by the Chief Operations Officer.
- Actioning through a strong matrix management structure, the direct support & ‘performance management’ of Team Managers in the Contact Centre, Scheduling and Referrals, Medical Secretarial and Central Administration, whom in turn manage various teams of non-clinical staff within Psychiatry-UK.
- Responsible for robust Admin Operations throughout the organisation ensuring compliance within PUK’s Clinical Quality & Governance Framework.
This list is not exhaustive, and the post holder could be asked to perform a wider variety of duties to ensure performance management across the team.
Qualifications/skills
This is a dynamic, fast-paced organisation. You will need a positive attitude and be able to work with autonomy and initiative to achieve and exceed goals and meet deadlines.
You will also need to have:
Essential
- Degree and/or recognised qualification in Management or; Has held a similar post in a relevant sector.
- Has overseen staff management and training programmes.
- Has created and monitored policies and procedures for a similar organisation.
- A good understanding of HR processes and procedures
- Previous management of IT and communications systems
- Strong Microsoft Office skills including Excel and PowerPoint
- Excellent written and verbal communication skills
- Strong leadership skills with ability to persuade, influence and delegate
- Friendly, approachable, and supportive
- Knowledge of office management systems and procedures
- Excellent time management skills and the ability to prioritise work
- Problem-solving skills
- Strong organisational skills with the ability to multi-task
- Experience of complex systems
- Experience of working with or within NHS services or Clinical Services
- Stakeholder relationship management
Working with commissioners of services
Reliable and fast internet connection essential
Desired
- A-Levels grade C in English and Maths
- Conflict Management
- Decision-Making
- People Management
- Reporting Skills
- Deadline-Oriented
- Budget Development
- Business Negotiation
- Critical Thinking and Problem Solving Skills
- Business Management
- Financial Management
- High-Level HR Duties
- Project Management
Job location
Remote working (preconfigured laptop provided). The postholder will be required to work from a secure home office base and attend occasional in-person meetings where travel to other locations is necessary.
Why work with us?
Our workplace culture is person-centred, supportive and neurodivergent friendly. In addition to comprehensive training and mentor support/CPD, we offer the following benefits:
- Competitive/generous salary
- Additional work-from-home bonus £1,000 p/a pro rata
- Holiday allowance
- Family discount
- Employee Assistance Programme (EAP)
- Strong social network with online events; some face-to-face events
Equality
Psychiatry-UK is strongly committed to valuing and promoting equality, diversity and inclusion in all of our activities. We welcome and celebrate the diversity of our team and our patients, and are committed to offering equal opportunities and access for all people and groups in society.
How to apply
To apply, select the ‘Apply now’ button above
This is a full time, permanent position
Position is subject to DBS certification and satisfactory references
Previous applicants need not apply.
Job Types: Full-time, Permanent
Salary: Up to £45,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Flexitime
- Health & wellbeing programme
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (required)
Experience:
- management/supervisory: 2 years (required)
Language:
- English (CEFR level C1 minimum) (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Application deadline: 10/06/2023
Expected start date: 17/07/2023