Job Description
MONCLER is currently looking for a permanent Client Advisor to join our team part-time (24h per week) at Heathrow Airport.
We are looking for Client Advisors who with impeccable presentation and a natural elegance will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.
The Client Advisor, in partnership with the team, is responsible for reaching individual results and
contributing also to the team targets.
Responsibilities and tasks:
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary;
- Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after-sales and clienteling activities, and providing a warm and welcoming environment;
- Achieves excellent selling performances and results;
- Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
- Actively cooperates during the preparation and execution of inventories, product replenishment and stock activities;
- Ensures that company policies, procedures and standards are adhered to at all times;
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Requirements:
- Previous experience in sales roles; experience in structured fashion luxury/retail companies is a plus;
- Passion for retail, client service and luxury fashion;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills;
- Willingness to evolve in the organisation;
- Fluency & sophistication in English and another language is a plus;
- Digitally aware and open to new ways of working;
- Ability to work in a fast-paced, changing environment.
Job Types: Full-time, Part-time
Part-time hours: 24 per week
Benefits:
Schedule:
- Flexitime
- Weekend availability
Work Location: In person
Reference ID: SRCA/HEATHROW/INDEED