Job Description
Delaware North UK is hiring a full-time Back of House Manager at Emirates Stadium in London. As Back of House Manager, you will be responsible for the back of house areas. You will implement systems to support the hospitality and culinary teams and assist management with set up logistics for events. You will take full control of assets including managing the budget, analysing stock levels, and forecasting on spend.
What’s in it for me?
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, so roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favorable pension contributions
Help us delight the world by applying today.
Responsibilities
- Supervise back of house staff to ensure adherence to safe working practices.
- Ensure cleanliness of all back of house areas. Implement a clear and understood process for all cleaning (pre, during, and post event).
- Carry out daily and weekly inspections.
- Develop standard operating procedures (SOPs) in adherence to company and government guidelines for all areas within the back of house.
- Liaise with the People Team to book porters, working within the allocated budget.
- Support recruitment and training with welcome days and other activities as required.
- Manage the departmental equipment budget. Source all equipment and materials. Keep record of stock and equipment breakages and reorder when necessary.
- Attend relevant tradeshows to build strong relationships with suppliers.
- Ensure that the operation is in accordance with current practice, management, and measurement of all areas of responsibility including health & safety, food hygiene, fire regulations, licensing laws, and trading standards.
Qualifications
- A Levels or 3+ years’ experience required.
- Previous experience in a high volume, logistically challenging environment required.
- Advanced IT and accounting skills with experience in purchasing systems required.
- Knowledge and experience with manual handling required.
- People management, training, and task delegation.
- Strong verbal and written communication.
- Possession of forklift license is desirable.
- Understanding of administration and knowledge of suppliers.
Contracted Hours / Guaranteed Hours
48 Hours
Work Location
Since opening its doors in 2006, Delaware North has provided all hospitality and food services at Emirates Stadium. Our longstanding partnership ensures Delaware North team members continue to provide the highest quality customer service and food options for our guests. Home to Arsenal FC and an array of music concerts, there’s plenty of year-round work opportunities at Emirates Stadium.
About Delaware North
Delaware North has been leading the way for 100+ years as a global hospitality and entertainment provider. You can find us at sporting stadia, some of the busiest airports, national parks, restaurants, casinos, and entertainment venues across the globe. In the UK, we provide hospitality services at the legendary Wembley Stadium, Emirates and London Stadiums, Pride Park Stadium in Derby and at the Coventry Building Society Arena. We also provide hospitality services at Heathrow Airport, ExCeL London, and St. Pancras International and London Euston Stations. Our talented team members are working behind the scenes at these iconic locations to make sure our guests receive an unforgettable experience.
There are many great things about the hospitality industry. One of our favourites is that people come together from different cultures, perspectives, and experiences. We are world-class hospitality experts, ensuring we at Delaware North foster a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures.
Job Type: Full-time
Pay: £32,000.00-£34,000.00 per year
Work Location: In person