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The Cards, Open Banking and Banking SME, will aid and assist banking operations with the ongoing regulatory, scheme and optional change programme required by the business to maintain compliance and competitive position within the marketplace.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.

Key Responsibilities

• To provide clear and concise procedures for all jobs affected by the relevant change being implemented.
• To act as the business contact and represent the business at change related meetings requiring technical input and attendance.
• Point of reference for Banking Operations staff with regards to change / testing programme.
• To provide support to the Banking Operations management with the change programme.
• Management reporting – compiling reports on cards, open banking and banking performance, related fraud events and project status and ensure key milestones are met.
• Assist and provide training to Operational staff on any system changes being implemented.
• Conduct QA testing on new releases and lead on any reviews of bugs / discrepancies identified.
• The focal point for all testing requirements required by the business and to liaise with team leaders to ensure adequate resources are available to meet test needs.
• Liaise with other areas of the bank with regards to operational change to process and systems.
• Ensure changes are compliant with both scheme and regulatory requirements.
• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces

• Senior Manager, Payments and Cards
• Private and Commercial Bankers
• Other members of AL supporting areas team (Financial Crime, Compliance, Risk, Change management)

Qualifications

• Degree on a relevant subject matter or equivalent business experience required

Competencies

• Team Working
• Client Focus
• Planning & Reviewing
• Working Proactively