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This is an exciting opportunity in our Companies House Digital, Data and Technology Directorate, helping to design and deliver quality digital services for our millions of users. You’ll have the opportunity to be at the forefront of digital transformation in government and help shape our services to meet the ever-changing demands of the UK’s business landscape.

The role sits within our User-Centred Design team which plays a key role in the design, delivery and management of these services.
Our user researchers work with colleagues across our organisation to scope, design and carry out research activities with users that help teams get a deep understanding of the people that use the service.

Does this role sound like it would be great for you? If so, we’d love to receive your application!

At Companies House, hybrid working is about achieving an effective balance between working in the office and working from other appropriate locations. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. We currently expect our people to attend the Cardiff office a minimum of one day a week but the exact degree of choice you have will depend on your role and your day-to-day work activities and should be agreed through discussions with your line manager.

Our user researchers work in an open, iterative and collaborative way in a multidisciplinary team, and communicate effectively, working closely with our interaction designers, product managers, performance analysts, developers, business analysts and other stakeholders and colleagues.

As a User Researcher you will:

• Understand and have experience of a range of user research methods and be able to choose and apply appropriate methods for different life cycle phases and situations.
• Be able to turn research data into clear findings that inform decisions and know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions.
• Understand user centred design practices and know how to embed them into an agile workflow to deliver timely findings.
• Play an important role in ensuring that our services meet the GDS Service Standard and will present evidence at GDS service assessments.

Would you like to know more? Find out more about the role on the GOV.UK DDaT website: https://www.gov.uk/government/publications/user-researcher-skills-they-need/user-researcher-skills-they-need

We’re looking for a person who:

• Enjoys gathering insights on service users and their needs.
• Is interested in exploring complex user problems and developing a deep understanding of our service users.
• Ideally has user research experience and experience of user centred design and agile practices.
• Ideally is working towards or has User Experience research certification (such as Neilson Norman Group Certification or equivalent).
• Is a practicing user researcher with experience of presenting research evidence.
• Has experience of a range of user research methods, including when to use those methods and how to apply them.
• Has experience of conducting user interviews.
• Has experience of analysing both quantitative and qualitative data to produce user research artefacts.
• Is good at communicating user needs to senior stakeholders and acting as a persuasive advocate for those needs.
• Has a good understanding of the diversity of users of online services and has the ability to include many kinds of users in appropriate research activities.
• Has experience of involving the team in research activities, analysis and synthesis.
• Has a good understanding of how digital technology is changing user behaviours and how that may influence a users’ life and work.

Experience

• Experience as a user centred designer practitioner
• Experience of inclusive research

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

We'll assess you against these technical skills during the selection process:

• How would you present your research findings to a wide ranging audience – including technical and non-technical observers? Make reference to any artefacts, tools or methodologies you might use.

Companies House plays a pivotal role in providing the environment that makes the UK a great place to do business. We have achieved high digital take-up of our services for providing and searching company information, and those services achieve high customer satisfaction. We lead the way in providing an open and transparent company register. The information on our register is searched billions of times a year to support the making of millions of business decisions and is also used every day by UK and overseas law enforcement, by civil society, and by citizens.

The additional services we’re introducing this year will further enhance our digital capability and move us towards customers being able to undertake every journey digitally. As we introduce those new services, and re-engineer existing ones, our expectation is that improved and enhanced services will attract more customers, increasing our digital take-up rate.

Job contact :

Name :
Jon Shenton
Email :
[email protected]

Recruitment team

Email :
[email protected]