Job Description
We are hiring an exceptional Administrator with strong IT skills to join our team at LUNA & me in Beaminster, Dorset.
As the UK's highest-rated pet food brand, we prioritise customer satisfaction and aim to provide an exceptional experience.
In this computer-based role, you will be a valuable member of our Customer Experience Department, responsible for delivering efficient administrative support and ensuring consistency across processes. You’ll love this role if you have a passion for pets!
Responsibilities:
- Handle administrative tasks accurately and efficiently using your excellent IT skills.
- Communicate effectively with team members and customers through oral and written communication.
- Prioritise tasks based on urgency and importance, utilising strong organisational abilities.
- Thrive in a fast-paced environment, working collaboratively with a small team.
- Identify areas for improvement in established processes and contribute to department development.
- Embrace technology, expand IT knowledge, and effectively use relevant tools and systems.
- Demonstrate fast and accurate typing, spelling, grammar, and appropriate word choice in written communications.
- Collect and analyse data to drive performance and improve customer experience using IT skills for data manipulation and interpretation.
- Provide IT support and guidance to assist the team in resolving complex inquiries.
- Ensure adherence to procedures and manage day-to-day administration across various work streams using IT systems to streamline processes.
- Respond effectively to real-time changes in customer demand, adjusting workflows and resources using IT tools.
- Handle escalated customer inquiries professionally and efficiently, providing timely resolutions using IT systems and tools.
Qualifications:
- Demonstrated experience in diverse administrative roles, showcasing adaptability and versatility.
- Strong organisational and time management skills, with effective prioritisation abilities.
- Excellent knowledge of computer technology methods and techniques, enabling efficient use of relevant tools and systems.
- Track record of meeting and exceeding targets, demonstrating a results-oriented mindset.
- Ability to take ownership of tasks and customer issues, proactively seeking IT resolutions.
- Experience in providing high-level administrative support with accuracy and attention to detail.
- Strategic thinking abilities and a collaborative approach to working in a small team.
- Advanced troubleshooting skills and effective multitasking abilities.
- Excellent communication and negotiation skills to interact with customers and team members.
Join our agile and rapidly expanding team, where you can shape your role and grow professionally. Your dedication, proactive approach, and strong IT skills will contribute to our success in delivering exceptional administrative support and an outstanding customer experience.
Job Types: Full-time, Permanent
Salary: £20,000.00-£24,000.00 per year
Benefits:
- Employee discount
- On-site parking
- Sick pay
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Beaminster, DT8 3PT: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Administrative: 2 years (preferred)
Work Location: In person
Reference ID: CEA30523