Job Description
Frailty & Phlebotomy Care Coordinator
Working pattern: Full-time, 37.5 hours per week (of which a minimum of 6 hours must be worked on Saturdays)
Pay: Up to £12.50 per hour weekdays /£18.75 per hour Saturday depending on experience
Which practice will host this role: Chipping Norton Health Centre will host the contract but the successful candidate will need to be able to work from any of the 5 NORA PCN practices
Job summary
One of the main aims of this role will be to help to support individuals to manage their health and wellbeing in their own homes for as long as possible through the provision of general health care checks and a phlebotomy service.
The Frailty and Phlebotomy Care Coordinator will deliver a phlebotomy service and general healthcare assessments for housebound patients across 5 practices on behalf of North Oxfordshire Rural Alliance (NORA) PCN. This will involve assessing required equipment and consumables from one of our practices, delivering the phlebotomy service and general healthcare checks in the patient’s own home and liaising with the patient’s GP if there are any health concerns.
The post holder will provide an innovative, integrated service to anyone who has been identified as housebound or at risk of frailty. The role requires a caring, dedicated, reliable and patient-focused individual who enjoys meeting new people.
The post holder will be expected to:
- Work closely with practice teams to coordinate the delivery of phlebotomy and general healthcare services to housebound patients across the PCN
- Undertake basic assessments such as taking weight, BP and pulse rate to ensure that any housebound patient seen is receiving sufficient care and to contribute to the management of their long-term care.
- Deal with a vulnerable group of patients with the potential requirement to highlight those who have limited social/health support and to signpost them to available community services
- Learn the roles of the different community health and social care professionals to connect patients to available community services in order to obtain the appropriate care and support they require.
To be successful in this role you will need to have a strong track record in providing excellent general health care and phlebotomy services. Previous experience of care in the community is not essential but is an advantage. This is a developing role and so there will be the opportunity to shape this role to suit the needs of the community.
The North Oxfordshire Rural Alliance (NORA) is a friendly, supportive and caring Primary Care Network covering approximately 47,000 patients. NORA includes 5 GP practices in North and West Oxfordshire: Bloxham & Hook Norton, Chipping Norton, Cropredy, Deddington and Wychwood.
We pride ourselves on our ability and willingness to adopt innovative ways of working that improve patient care and make our practices great places to work. Training and support is provided to all team members and a willingness to undertake professional development is strongly encouraged. NORA practices operate as independent units but also work closely with each other to facilitate the efficient management of the PCN by using standard IT, Training and Clinical policies and procedures.
While we are happy to consider flexible working, this role will require the successful applicant to work the majority of the hours across the normal working with a minimum of 6 hours on a Saturday.
As the Frailty/Phlebotomist Care Coordination role is required to visit patients in their own homes across a wide area of North Oxfordshire, it is important that you have your own vehicle in full road-worthy condition and a clean UK driving licence. You will be reimbursed for your travel expenses.
Main duties of the job
You will be joining a growing PCN Clinical team as the lone Frailty/Phlebotomist Care Coordinator under the supervision of the Nursing Services Manager based at Chipping Norton
You will provide the following support to housebound patients based within the NORA Primary Care Network (PCN) catchment area.
Phlebotomy
- Using technical equipment to safely draw blood from patients
- Explaining the process of drawing blood clearly to a patient
- Answering patient questions regarding collection techniques and offering additional resources on the collection process, if the patient requests them
- Reassuring and calming patients who might be nervous or scared of the procedure
- Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample
- Checking patient identification against GP/Nurse request and confirming with patient whenever possible
- Accurate labelling of samples to confirm patient identity
- Applying dressings to the wound created by drawing blood
- Sending blood samples to testing laboratories
- Ensure that domiciliary blood samples are returned to the hub in time for courier collection and on Saturdays, ensure that domiciliary blood samples are taken to the lab at the Horton Hospital at the end of the shift.
Frailty Healthcare
- Identify frail vulnerable groups of patients in the community to assess whether there are any unmet health or care needs.
- Undertake basic assessments such as taking weight, BP and pulse rates to ensure that any housebound patient you are seeing is receiving sufficient care and to contribute to the management of their long-term conditions, eliminating the need for them to visit our practices for support.
- Perform baseline assessments when appropriate to detect early signs of deterioration in health for housebound patients.
- When necessary identify urgent needs, taking relevant action or liaison
- Notifying the patient’s GP if the assessment gives rise to any concern
- Refer and liaise with a range of statutory and voluntary sector support agencies, ensuring the person has access to a wide range of support
- Provide guidance and support to increase the use of self-care methods.
General
- Keep timely, accurate and complete electronic patient records and activity data on EMIS, all of which will be maintained and stored in accordance with professional and organisational standards.
- To have responsibility for appropriate documentation related to patients in their care to be disseminated to all relevant professionals in a timely manner and in accordance with operating standards.
- Notifying GP/Nurse of any significant patient issues
- During holiday periods you may be required to assist the phlebotomy teams at any of the NORA practices. Be responsible for maintaining Health and Safety standards within the business, in line with the Health and Safety policy
- To ensure ongoing compliance with CQC essential standards
- To ensure compliance with all GDPR and data security policies
- Adhere to all business protocols and SOP’s
- To comply with the Practice HR policies
- Ensure effective and professional communications at all times
- Ensure a high standard of personal presentation at all times
- To take an active part in the performance review system
- Complete relevant (mandatory) training and ensure agreed deadlines are met
- Attend internal and external meetings as required
- To support sustainability practices and recognise the shared responsibility of carrying out duties in a resource-efficient way
This job description sets out the main duties of the post at the date it was written. Duties may vary without changing the general character of the post or the level of responsibility entailed.
As a Frailty/ Phlebotomist Care Coordinator, you will be required to work to an appointment list for patients in their own homes based across the NORA network area. To do this role a clean UK driving licence and your own vehicle is essential. The role is based on 37.5 hours per week, and there is some flexibility on establishing which hours can be worked, however at least 6 hours must be worked on Saturdays.
Overview of our organisation
All 5 NORA practices have their own nursing teams and this is currently the only role which will provide a service to all NORA practices.
This role will be based at Chipping Norton Health Centre but would also work across all NORA practices to provide continuity and a shared view. There will be opportunities for collaboration with other nursing staff and phlebotomists working across the PCN.
We are passionate about ensuring that our PCN is well run and remains patient focused. We are therefore looking to recruit a forward-thinking and self-motivated Community Phlebotomist who is committed to promoting clinical excellence and teamwork within the NHS.
Qualifications
Essential criteria
A phlebotomy qualification
At least one year’s experience of working in a phlebotomy role
At least one year’s experience of working in an HCA or nursing role
Experience of using computer systems for data entry
A full, clean UK driver licence and the use of a fully tax and insured road-worthy vehicle
Desirable criteria
Experience of using EMIS web
Experience of working in Primary Care
Experience of working in a community based clinical role
Other requirements
Essential criteria
DBS check
Evidence of Personal Professional Indemnity insurance
Full Driving Licence
Safeguarding adult and children level three
Immunisation status
Basic life support training
Experience
Essential criteria
- At least 1 years previous experience as a Phlebotomist
- At least 1 years previous experience in a HCA or nursing capacity
- Excellent interpersonal, influencing and negotiating skills
- Excellent written and verbal communication skills.
- The ability to communicate complex and sensitive information in an understandable way to a variety of audiences
- Ability to work under pressure and to meet deadlines
- Ability to work effectively both independently and as a team member
Desirable criteria
Knowledge of or experience of working in primary care is desirable but not essential.
Job Types: Full-time, Permanent
Salary: £12.50 per hour
Benefits:
Schedule:
- Every weekend
- Flexitime
- Monday to Friday
Experience:
- Phlebotomy: 1 year (required)
- HCA or Nursing: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
Application deadline: 16/06/2023
Reference ID: 010/23