Job Description
Handelsbanken is a local relationship bank built on timeless and sustainable values. The Bank specialises in providing personalised banking services to both businesses and individuals, as well as wealth and investment management services through its UK subsidiary Handelsbanken Wealth & Asset Management. Handelsbanken operates a unique decentralised way of working, with a strong local presence due to a nationwide branch network and a long-term approach to customer relations. Each Handelsbanken branch makes key customer decisions at a local level and provides a truly bespoke service, with the focus always being on the needs of each individual customer. Throughout the organisation, individuals enjoy wide-ranging responsibility, and the scope to pursue a unique career, within a culture of openness, equality, and professionalism.
Essential Duties and Responsibilities:
- Ensure internal Customer Due Diligence (CDD) requirements are adhered to
- To undertake ongoing monitoring reviews for existing customers
- Evaluate and escalate common errors and policy deficiencies identified during reviews to assist the development and enhancement of the banks instructions
- Ensure workflow management tools are completed accurately and fully to enable data to be extracted for management information (MI) reporting
- Identify any key risk areas and Anti Money Laundering (AML) ‘red flags’ and escalate to management
- Undertake quality control checks on both new to bank and existing CDD.
- Keep up to date with and develop a broad knowledge of upcoming changes in regulations, internal policies and latest developments in financial crime learning
- Perform ad-hoc duties delegated by Team Lead
- Communicate effectively to branch colleagues and District compliance departments any issues raised from case reviews to enable these to be resolved in a timely manner
- Embed the Handelsbanken culture
Skills, Experience and Role Requirements:
- AML and KYC experience is preferred
- A thorough understanding of due diligence requirements and the differences between, simplified, standard and enhanced
- Experience in regulated environments is preferred
- Strong analytical skills and ability to work well under pressure
- Self-motivated and results focused
- Excellent verbal and written communication skills with the ability to analyse, articulate and present complex issues clearly and concisely.
- A team player with a positive, supportive, and engaged approach to change.
- Excellent time management skills and able to prioritise workloads to meet agreed deadlines.
- Professional standard of presentation skills.
- Ability to build strong professional relationships at all levels and represent Handelsbanken effectively.
You must comply with 5 Conduct rules:
- Act with integrity
- Act with due skill, care, and diligence
- Be open and co-operative with the FCA, PRA and other regulators
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standards of market conduct.
Handelsbanken Group are deeply committed to embedding good equality and diversity practice into all our activities so that we are an inclusive, welcoming, and inspiring place to work, regardless of age, disability, pregnancy and/or parental status, ethnicity, religion, sex, gender reassignment or sexual orientation.
With offices based in Manchester and London, candidates would ideally live within a commutable distance for a hybrid working pattern. However, remote working will be considered for candidates with extenuating circumstances.
Handelsbanken can offer career development, a competitive salary and an excellent training programme. Candidates who have customer service experience or regulated environment experience will be considered.
Job Type: Full-time
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Gym membership
- Life insurance
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Work Location: Remote