Overview:
Guardian are recruiting for a Quality Assurance Analyst to join the team.
Within this role you would be responsible for assessing Quality Assurance for Customer Support Specialists (CSS) and Senior Customer Support Specialists (SCSS) to support Guardian’s Customer Service proposition to achieve the target business outcomes, including:
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Ensuring Guardian’s Customer Services proposition for both advisers and customers is delivered ensuring that the quality of our services continues to meet and be recognised for leading the market
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Determine whether assessment processes and systems meet and operate according to quality requirements.
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Analyse CSS/SCSS capabilities and potential in the context of their objectives and other requirements.
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Provide CSS/SCSS with feedback, advice and support to help them maintain and improve their quality
We're looking for someone with great communication and interpersonal skills and the ability to manage your own workload and work unsupervised.
If you'd like to find out more about this role and its requirements please click here.
We hope to hear from you soon!