Job Ref: CG9201
Branch: Mercure Darlington Kings Hotel
Location: Mercure Darlington Kings Hotel, Darlington
Salary/Benefits: Cairn Staff Rate + Other Benefits!
Contract type: Casual
Hours: Part Time
Shift pattern: weekends and weekdays 6.45am-3pm and 2.30pm-10.45pm
Hours per week: zero hours
Posted date: 31/05/2023
Closing date: 14/07/2023
Working with us provides great benefits, including:
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Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
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Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
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50% off Food Beverage at all our Hotels FB Venues
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Spa Discounts at our venues with a Spa
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Retail, Cinema Leisure Discounts
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Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
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Monthly ‘Star of the Month’ Awards
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Long-service Awards, that start after 1 year of service
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‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
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Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
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Pension Scheme
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Other incentive programmes that run throughout the year
About the role…
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.
Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.
About you…
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Experience in a similar or front facing customer service role with an outgoing and bubbly personality
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Strong communication skills through a variety of means
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Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
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Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time
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High attention to detail and accuracy – great at managing one’s own time
About us…
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
Mercure Darlington King’s Hotel is one of Darlington’s most iconic buildings and consists of 83 welcoming bedrooms, three designated meeting rooms, a fascinating ballroom, a leading restaurant and a lively cocktail bar.
We have welcomed a number of important guests since we re-opened in 2012.
Benefits
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Meals on Duty
Uniform
Cycle 2 work scheme*
Accor Hotels Staff Rate Scheme
Accor Hotels Friends and Family Rate
Brand Training
(* Applies to positions above minimum wage)