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Preloved Assistant

Hapton, South of Norwich

24 hours, part time position

Monday to Friday (8am to 4pm)

Over 3 – 4 days

Salary over 23’s £13,004.16

21-22 £12,704.64

18 – 20 £9,347.52

Benefits include a workplace pension scheme, employee assistance programme, Cycle2Work Scheme, death in service benefit, Sanctuary sick pay and a minimum of 30 days holiday per year including bank holidays.

An exciting opportunity has arisen for an enthusiastic person to work in the warehouse of Redwings Horse Sanctuary on a permanent contract, based at our Hapton HQ, South of Norwich.

The post holder will process the Sanctuary’s donated items, receive, sort, and prepare the Sanctuary’s donated goods for sale adhering to guidance from the Retail Development Manager and our Standard Operating Procedures. Manage sales of donated items on eBay. Taking responsibility for maximising income opportunities for donated new and pre-loved tack.

Due to the remoteness of our Hapton HQ site, all applicants would need their own transport.

Closing date: Thursday 15th June 2023

JOB PURPOSE

Receive, sort and prepare the Sanctuary’s Preloved donations for sale adhering to guidance from our Standard Operating Procedures. Manage sales of Preloved items on eBay and shop, maximising income opportunities for donated new and preloved items. To welcome visitors, introduce them to the charity’s work and help to generate income. Encourage support and donations through promotional and fundraising activities and events.

DUTIES

Preloved

• Ensure all preloved items in and out are processed and recorded in line with our Standard Operating Procedures.
• Ensure the Sanctuary’s Preloved items are stored in a safe and organised manner.
• Prepare images and listings for eBay. Monitor sales and respond to any queries from Retail and Preloved Assistant at Hapton
• Print address labels and despatch sales within the agreed time limit.
• Ensure the best and most cost-effective method of packing and postage is used.
• Despatch goods via the most appropriate routing and complete Royal Mail and courier documentation, highlighting special collections when required.
• Continually monitor preloved displays in the shop and windows, maintain stock levels comply with all related paperwork and procedures.

Working with colleagues to:

• With other Team Members, the Team Leader and Visitor Centre Manager to communicate openly, honestly and effectively, ensuring information and messages are passed along in an appropriate manner.
• With Trading colleagues to adhere to best practice with regard to Preloved gift procedures, the EPOS till system.

Person Specification

Essential Criteria:

Education/Qualifications

• Evidence of a good standard of general education and computer literacy in word and excel.

Experience

• Previous work experience. Experience of working as part of a team.

Skills/Ability/Knowledge

• Ability to prioritise daily tasks. Have keen attention to detail and accuracy. Strong IT skills. Strong communications skills, both written and verbal. Excellent literacy and numeracy. Effective time management skills.Physically fit with ability to lift and carry and be on your feet all day whilst working at the Visitor Centre/supporting events. Research Skills.

Qualities/Attributes

• To be a self-motivator. To be flexible ‘can do’ approach to the role, particularly during busy periods.

Other

• High regard for confidentiality. Willingness to learn new skills.

Desirable Criteria:

Education/Qualifications

• First Aid certificate.

Experience

• Working for a charity and working with supporters and volunteers. Retail experience. Experience of working in a front of house or a visitor attraction environment. Listing items on eBay.

Skills/Ability/Knowledge

• Prior knowledge of Redwings. Basic level of equine knowledge and experience. Social media skills and ecommerce experience/knowledge.

Qualities/Attributes

• Passion for and understanding of the work of Redwings. Able to demonstrate an effective approach to problem solving. Creative thinking (thinking out of the box).

Other

• A full clean manual driving licence.