Job Description
“One unstoppable brand with irresistible personality.” That’s Hamptonality, and it’s who we are. At Hampton by Hilton®, our mission is to satisfy every guest, every time. We made satisfaction a promise from the start with our unconditional, 100% Hampton Guarantee™ - the strongest satisfaction guarantee in the industry.
With over 2,000 hotels around the world, Hampton by Hilton Team Members are part of one big, happy family — and that’s how we treat our guests, too. Our friendly, authentic, caring and thoughtful brand of service is called Hamptonality, and it’s more than a word: It’s who we are. Hamptonality is the way we connect with our guests and each other. It’s the spring in our step and the sparkle in our eyes. Guests at Hampton by Hilton get a lot more than our signature Hampton® amenities – like a free, hot breakfast, and free Wi-Fi in all of our guest rooms and in the lobby. Here at Hampton®, we know “it’s our staff, not our stuff” that sets us apart. Our Team Members provide award-winning Hamptonality at a great price for every guest, every time.
The Hampton by Hilton London Waterloo is the first Hampton by Hilton in central London featuring 297 stylish bedrooms.
Situated just a five-minute walk from London Waterloo train station, the contemporary Hampton by Hilton London Waterloo hotel offers guests an elegant, yet affordable base in the heart of London; near corporate and government offices and exciting shopping, dining, nightlife and entertainment opportunities. Located south of the River Thames, near St. George’s Circus and Waterloo Bridge, our stylish London Waterloo hotel offers fantastic connectivity throughout London via nearby Underground stations and bus stops. Famous attractions, including the Houses of Parliament, Hyde Park, the London Eye, the SEA LIFE London Aquarium and the Tate Modern are all within walking distance.
If you know how to bring enthusiasm, engagement and effort to your work, join us here at Hampton by Hilton®.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in Front Office within the hotel/leisure/retail sector is preferable
- Excellent leadership, interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
What will it be like to work for Hampton by Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
We encourage development, growth and offer benefits such as:
- Pay reviews linked with personalised development plans
- 28 days paid holiday (including public/bank holidays) pro rata
- Hilton International Travel Programme
- Service Anniversary Benefit programme
- Hilton Worldwide University online training opportunities
- Professional learning and development opportunities
- Contributory pension scheme
- Childcare voucher scheme
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. Only successful applicants for the interview stage will be contacted.
Job Types: Full-time, Part-time
Salary: £12.00 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay
- Store discount
Schedule:
Supplemental pay types:
- Commission pay
- Loyalty bonus
- Performance bonus
Ability to commute/relocate:
- London, SE1 8XA: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person