Senior Learning & Development Manager
Centrica are evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply and affordably. We believe that we have a huge role to play in helping the nation to cut carbon emissions and prepare for a net zero future, and it’s a role we are immensely proud of.
As our business sets up for further growth, we need a Senior Learning & Development Manager to join our fantastic Academy Team! The Academy team are responsible for the end-to-end delivery and facilitation of all engineering learning programmes across Services & Solutions.
As a Senior Learning & Development Manager, you will be responsible for delivering technical and behavioural learning for the Field Engineers and Apprentices, as well as assuming day to day management responsibility for their designated team and site particularly ensuring site safety and culture standards are aligned with both the academy and Centrica standards.
Must hold – Core ACS +4 and NVQ level 3 in gas engineering or equivalent.
Location – Thatcham Academy (RG19 4AG), Site Based
About the Role:
Lead the learning delivery of Engineering programmes ensuring employees can demonstrate competence across all aspects of the role and are compliant with relevant legislation and industry codes of practice
Deliver inspiring learning solutions that have our customers as the primary focus
Plan and deliver both Academy and Field-Based training schedules
Delivery of whole training schemes, programmes, and award schemes including the timely completion of documentation and review requirements
Ensure that all pre-training / preparation activity is completed prior to commencement of sessions, in line with quality standards and SLA’s
Ensure learning delivery is compliant with awarding-body and Centrica quality frameworks and systems across all programmes
Liaise with operational stakeholders and the Academy teams to ensure the Programme is delivered on time and on budget
Ensure HSE and legal conformance as well as actively promoting and role-modelling safety performance
Build effective working relationships with key stakeholders across Centrica to ensure quality delivery of a consistent learning programme
Ensure operational and regulatory risks are managed and escalated as appropriate
Identify and share good delivery, facilitation and assessment practices and advancements that can be applied to learning activities across Centrica
Lead by example in delivery, facilitation and assessment methods, in particular, to promote a culture where learners are treated fairly and have equal and appropriate access to learning
Review learning evaluations and act on feedback to support continuous improvement of delivery and facilitation
Proactive planning and relationship-management of key stakeholders to ensure feedback and learner progress is regularly reviewed
Work with Academy Site Manager to ensure the Academy is safe and fit for purpose
Ensure quality training delivery through a series of observations of teaching and learning (OTL’s) and assigning robust development actions
About the Person:
Proven experience of delivering and facilitating technical and behavioural learning programmes within large customer orientated business, ideally from a sector where sales and service is a focus
Demonstrated ability to prioritise and manage all aspects of HSE across the learning environment
Sufficient experience in a technical role and a full understanding of the Technical Operational Procedures relevant to any learner or group of learners
Understanding of National Vocational Qualifications, Scottish Vocational Qualifications, Learning Skills Councils, Sector Skills Councils, Funding Agencies, and Apprenticeships
A functional knowledge of Quality Management Systems and ISO procedures
Ability to manage large group learning experiences or smaller interventions
Ability to influence and communicate with a broad range of stakeholders, across all levels of the business
Able to hold performance and development conversations with others
Ability to oversee progression of multiple groups of technical engineers and apprentices
Experience in building effective working relationships that deliver great results
Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We will continue to champion inclusivity, develop future skills and invest in our local communities to create a better, more sustainable world, for everyone.
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.