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Trainee AV Technician

(This role will be starting Late August / Early September)

Come and join the ‘World’s Largest Event Technology & Service Provider’. Our global footprint, combined with the diverse talents of our people around the world, allows us to produce inspiring events from annual corporate events to full productions.

Approximately 1.7 million in-person, virtual and hybrid events are produced annually. So, you will be joining our growing global team, in which you could potentially explore opportunities in more than 20 countries across North America, Europe, the Middle East, Australia and Asia.

In your role, you will be helping us create unique event solutions for customers and each day is filled with new and exciting challenges. Every step of the way, you’re surrounded by talented people who have your back – artistic visionaries, meticulous managers, and technical wizards. The opportunities here – and the cutting-edge technology at your fingertips – make coming to work inspiring.

The opportunities to grow and build on your knowledge and talents are limitless, with our teams in Digital Services, Creative Services, Sales, Power, Rigging, IT, Finance, Marketing, HR, Product Management and more. No matter where you begin at Encore, you’ll find so many ways to grow personally and professionally, advancing your career.

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise, and excellence, while connecting us more closely to our customers

Your perspective

• A starting salary of £22,000 with increment upon successful completion of the programme
• Two months of intensive training to get you ready for work at one of our venue partner locations
• BUPA full coverage Private Healthcare with no excess payments for the employee
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Position Overview

We are looking for an Audio-Visual Trainee who will undertake a 2-month training scheme with assessment points along the way, where you will learn everything you need to know about being a Live Event Technician. Training will cover 4 main themes:

• Audio setup and operation,
• Video and projection system set up and operation,
• Lighting set up and operation
• Customer Service training

After the intensive training is completed, you will be placed at one of our central London locations where you will continue to learn the requirements of the role on the job, supported by our fantastic venue teams and learning partners. There will be structured promotions and increments alongside the training process with the hope that you will be a fully trained technician within 6-9 months of joining Encore.

As an AV Trainee, you will be responsible for assisting with the setup and operation of audio, lighting, and video equipment at a range of corporate events. You will work closely with experienced Trainers to learn how to install and operate equipment such as microphones, speakers, projectors, video wall and lighting systems. You will also learn how to troubleshoot technical issues that may arise during events.

This is a full-time permanent role with expected progression to Technician.

The ideal candidate should have excellent communication skills, be able to work well under pressure, and have a passion for technology. No prior experience is required as full training will be provided.

Key Job Responsibilities

During the training phase: Be prompt, ready and eager to learn, support other trainees when required, show a willingness to improve and develop yourself.

• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
• Values People - Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/venue/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• Mathematics and English GCSE equivalent is preferred.
• 1 year of customer service or hospitality experience is preferred.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability