Job Description
For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.
As a Medical Information Specialist (MIS) you will form part of ProPharma's Medical Information Contact Center. Through following regulations, industry standards, and client/internal policies you will collect information and document adverse events, special situation events, and product complaints.
You will handle responsibilities across Medical Information service delivery and Quality Assurance including:
- Responding to unsolicited consumer, health care professional and other external customer requests for medical and safety information via telephone, website/e-mail, letter, fax, and scientific meetings.
- Providing labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma internal policies and practices.
- Accurately identifying, documenting and reporting adverse events, pregnancy reports, special situation events and product complaints.
- Meeting deadlines documented in the agreed ProPharma SOPs and WPs.
- Performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems.
- Providing after-hours coverage on a rotating basis subject to business requirements.
Qualified candidates must have:
- Life science degree, Pharmacy degree or Nursing degree
- Excellent verbal and written communication skills, including proofreading and professional telephone etiquette
- Some customer service experience (preferred)
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
Supplemental pay types:
Education:
Work Location: Remote
Reference ID: JR1812