Associate Banker
Birmingham
As a Barclays Associate Banker, you’ll be assisting and contributing to the growth of one or more relationship managed portfolios across UK Corporate Banking. Closely working with one or more Bankers and/or Associate Bankers to delight customers and maximise overall satisfaction & advocacy. Proactive use of broader client/colleague support functions to enable our journey to become the ‘go-to’ bank. You will develop a solid foundation in Corporate Banking knowledge, skills and forms a key step in the career path to becoming a Corporate Banker.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
- Supporting Banker(s) to proactively develop and maintain new and existing client relationships
- Improving and maintaining Client Satisfaction scores by providing exceptional service by deepening your knowledge with clients and their needs
- Developing a working knowledge of key Corporate Banking products applicable to your segment
- Leading active client meeting preparation and attend meetings with Banker(s) where appropriate
- Ensuring servicing activity is directed towards the appropriate contact point and educate clients to use the correct servicing channels
- Managing portfolio contact strategy, including input into Client Account Plans
- Undertaking timely Client Service Reviews and maintaining accurate client records in Salesforce
- Taking ownership in the handling of client complaints and ensure conformance with regulatory complaints policy
What we’re looking for:
- Track record of delivering results through building relationships
- Solid customer relationships & internal network relationships
- Experience in client service & communication
- Planning and organisational skills
Skills that will help you in the role:
- Awareness of business/personal customer solutions
- Be qualified or working towards Professional Study Qualifications eg IFS
- Knowledge of Lending related activity
- Significant Knowledge of Corporate Banking and role of segments within this
Where will you be working?
Barclays Snowhill is at the heart of the professional district and commands a workforce of around 1000. With great transport links to Birmingham Grand Central and Snowhill train stations as well as the local metro. Our office has a dedicated staff coffee shop and deli and break out areas for staff. There is also a presentation theatre for client and staff events. Our office boasts a great working environment as well as opportunities to network across the city.
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