Job Description
McEwan Fraser Legal, an award-winning Solicitor and Estate Agency, is a dynamic, modern company. With an array of respected industry awards under our belt, we are highly innovative and known for our emphasis on providing exceptional customer service. We deal with residential and commercial property sales as well as having a robust legal department specialising in conveyancing, private client, family law and litigation.
Due to the demands of the business, we require a professional, enthusiastic Production Administrator to join us in our Edinburgh head office. Our Production Department consists of a talented team of Professional Photographers, Graphic Designers and Production Administrators. It is the Production Administrator’s responsibility to help the Department complete the administration tasks required to bring a property live on the market as well as maintain client contact to ensure they are well-informed of the upcoming steps in the selling process.
Daily tasks will involve:
Client Contact
- Responding promptly to client queries via telephone and email
- Inspecting paperwork and confirming contents with clients
- Chasing outstanding client and property information
Departmental Contact
- Liaising with Property Valuers, Finance and Legal teams as well as external contractors
- Managing the photo-shoot diary and assigning photographers to specific photo-shoots
Administration
- Establishing and inputting property and client details onto our bespoke admin system
- Dealing with home reports and obtaining outstanding information
- Updating electronic property files and uploading to external property websites
- Performing legal searches where required
- Ensuring the accuracy of all property details and client paperwork
The ideal candidate will possess the following skills and abilities:
- Polite, informative and empathetic to clients’ needs
- Exceptional focus on customer service to uphold McEwan Fraser Legal’s strong customer care priorities
- Impeccable telephone manner with fluency in spoken and written English
- Strong administration skills with at least 1 years’ experience in administration role
- Multi-tasking ability with capability to maintain accuracy
- Highly organised with outstanding attention to detail
- Proficiency in all Microsoft Office packages (i.e. Word, Excel, Outlook, etc.)
- Ability to work within a team whilst maintaining own initiative
- Problem solving ability and willingness to take ownership of tasks
- Prior property knowledge would be advantageous, but not essential
This is a full-time, permanent appointment covering hours from 9:00am – 5:30pm Monday to Friday, however, a degree of flexibility will be available for the right candidate and to meet the demands of the business.
Salary is negotiable depending upon the level of transferable experience.
Job Type: Full-time
Schedule:
Work Location: In person