Following yet another record-breaking year and with exciting future aspirations, we are looking for talented Cruise/Lapland Customer Service Experts to support our expansion plans.
If you’re looking for a new challenge, your next move or you’d like to specialise in Cruise/Lapland Customer Service, get in touch for a friendly, informal chat.
Location: Homeworking/Hybrid/Office Based
Salary: Competitive – based on experience
Experience, Qualities & Skills
Candidates must have experience working within the Travel and/or Cruise Industry
-
Passionate about delivering the very best customer experience.
-
Confident, friendly and articulate when speaking to clients.
-
Enjoy building rapport and forging long lasting relationships.
- Possess genuine empathy and the desire to help people.
- A ‘can do attitude’ always aiming to go the extra mile.
-
Excellent listening skills.
-
Ability to pro-actively resolve issues and find amicable solutions.
-
Good written English.
-
Experience in communicating via live chat, social media.
-
Enjoy working in a face paced, service-oriented environment.
-
Being well travelled with good knowledge and first-hand experience of worldwide destinations is highly desirable.
Responsibilities:
-
Supporting clients post-booking and pre-departure requirements.
-
Communicating effectively via omni-channels including; Live Chat, WhatsApp, Email and Voice.
-
Upgrading clients cruise, flights, hotels and tours.
-
Fulfilling amendments and cancellations.
-
Resolving client queries, finding solutions and escalating complaints.
-
Assisting internal departments on customer service and administrative queries.
-
Liaising with suppliers and tour operators on behalf of clients.
-
Outbound calling projects as and when required.
-
Provide high levels of customer satisfaction.
Reward/Opportunities:
-
Competitive Salary.
-
Vitality Private Healthcare.
-
Cruise/Lapland Training and Development.
-
Ship visits/Educational opportunities.
-
Discounts on holidays.
-
Sponsored social events.
-
Contribution Pension.