Job Description
EMPLOYER DESCRIPTION
The Grange Practice is a primary care NHS provider based in Ramsgate. We deliver patient care to a population size of over 12,000. The Grange Practice also delivers an ultrasound service from the surgery.
Travel Information: Short walk to Dumpton Station. On a bus route and free parking on Street.
DESCRIPTION OF VACANCY
As a receptionist/customer service administrator you will spend time across different areas of the business, including front and back reception. You will meet and greet patients in a pleasant and professional manner. You will learn about the different functions undertaken by the administration team and develop your skills to be able to complete these tasks.
As a busy GP Practice you will be required to get involved in all aspects of customer service to support our patients and our office team.
Duties will include:
- Provide excellent customer service via e-mail, telephone and internal messaging systems
- Day to day use of Microsoft Office- Outlook, Word, Excel and other business specific IT systems
- Reception duties including face to face meet and greet service to customers
- Provide customers with advice, guidance and support
- Helping with customer issues
- Data input/organising/reporting/scanning
- Working closely with other departments to ensure everything is managed accurately
WAGE
£214.97 per week
HOURS
37 hours per week (paid)
Monday to Friday
Hours to be confirmed with the successful candidate dependent on travel arrangements. Hours will be between 8 - 6 with 1 hour unpaid lunch and a day for study.
20% paid time during working hours is given to complete training, referred to as “Off the Job Training”
SKILLS REQUIRED
- Excellent communication and interpersonal skills
- Excellent written and verbal communication
- Problem solving skills
- Microsoft office skills
- Accuracy/Attention to detail
PERSONAL QUALITIES
- Positive attitude with a strong work ethic
- Driven and determined individual
- Punctual
- Enthusiastic
- Well organised
- Excellent attention to detail
- Well-spoken
QUALIFICATIONS REQUIRED
GCSE Level 4 (or Grade C) in English and Maths. Or equivalent qualifications in these subjects.
TRAINING PROVIDED
On the job training with the employer whilst working towards the Apprenticeship Standard – Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
Job Type: Apprenticeship
Salary: £214.97 per week
Schedule:
Work Location: In person
Reference ID: KT&A2917