Job Description
Income Officer - London, Berkshire, Essex, Surrey
Home-based with regular travel
£33,000 - £38,000 depending on experience
Monday to Friday – 9.00am to 5.30pm
As an Income Officer at Sage Homes, the largest provider of new affordable homes in England, you will be responsible for maximising rental income for our Sage customers, this involves: managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment.
Our goal is to prevent further accumulation of rent arrears by using prevention methods, conducting tenancy reviews, and providing continuous financial and welfare advice to customers as part of income collection. This role is within our Resident Services team, reporting into our Income Manager.
This is a remote working role with required travel to our homes in London, Berkshire, Surrey and Essex, and occasional meetings in our offices in Northampton and Covent Garden.
Key duties include:
- Communicate with our customers regarding their rent accounts via telephone and email.
- Respond to and manage rental account enquiries in line with our policy and procedure
- Work alongside our financial wellbeing team to ensure that customers requiring support to sustain their tenancy through income maximisation and looking at opportunities to enable them to be financially stable.
- Manage rent arrears cases and negotiate acceptable payment arrangements for our customer in arrears.
- For arrears cases that aren't directly managed, liaise with the appropriate managing agents income team to ensure a consistency in approach and service in line with our policy and process
- Support and advice our customers regarding Welfare and Financial Inclusion, Universal Credit, Housing Benefit and CAB.
- Calculate and organise direct debit payments and chase all failed payment arrangements.
- Liaise with local Authorities and specialist money advice agencies on rent management issues.
- To be familiar with and keep up to date with legislative and regulatory requirements for rental income. Possess and maintain up to date knowledge of Welfare Reform.
- Assist the Income Manager with KPI reporting.
- Attend court on behalf of Sage homes for any cases –on a nationwide scale as and when required
Your Benefits
We offer a wide range of benefits in return for your dedication and passion. They include:
- Competitive salary and bonus
- 25 days holiday (not including bank holidays with an extra day for every year’s service (up to 30 days)
- A health cash plan to help you pay for the cost of routine healthcare such as going to the dentist, opticians or the physio
- A workplace pension scheme, matching personal contributions up to 5%. You’ll also receive life assurance for four times your annual salary
- Free, confidential one-to-one counselling (online) with qualified therapists, counsellors, life and career coaches via the MyndUp platform
- Cycle to Work scheme: letting you save 26-40% on a bicycle and accessories. You pay nothing up front and the payments are taken (before tax) from your salary monthly
- A great social life with regular events and parties
- Free fruit and vegetables delivered to your home
- Full access to Perkbox with free and discounted deals all year round
About you
- Experience working as an Income Officer/Debt Recovery and have up to date knowledge and understanding of arrears recovery, welfare benefits and court procedures.
- Knowledge of tenancy issues and Housing Law.
- Excellent communication skills and have a positive ‘can do' attitude.
- IT literacy including Microsoft Word, Excel and Outlook.
- Experience in presenting and representing arrears possession cases in court
- Hold a full valid UK driving licence and access to a vehicle suitable for business purposes
Get the career you want
At Sage Homes, we want you to have the best career you can. You’ll be supported and guided at every stage as well as having access to exciting learning and development opportunities as you grow.
We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. Sage Homes is a fast-paced and supportive environment where ambitious and proactive individuals thrive.
IND
Job Types: Full-time, Permanent
Salary: £33,000.00-£38,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person