Job Description
Job description
Are you eager to launch your career in the world of customer success? Look no further! Propello Cloud, the leading enterprise-level SaaS Reward Tech platform, is seeking a dynamic and motivated individual to join our Customer Success team. This is your opportunity to gain invaluable experience and make a significant impact in a fast-paced and innovative company.
About The Company
We are Propello Cloud, an enterprise-level SaaS Reward Tech platform, powering loyalty for an exciting and varied spectrum of high profile B2B & B2C clients.
With over 300 brand partnerships we are able to offer end-users a wide range of benefits to drive acquisition, engagement and retention for our clients.
Our increasing catalogue of brands is supported by an ever growing suite of tools to automate tailored programs to help our clients achieve their commercial goals.
We are a small but fast-paced reward tech company on track for rapid growth in 2023 working with both UK and international clients. Over the next 12 months we are aiming to launch programmes overseas in Europe and the USA.
About the Person
We are looking for someone with the desire to learn fast and adapt quickly. A person that is dedicated to our clients, and views their own success through the lens of a satisfied customer.
Someone who can understand how our tools can be used to help our clients acquire new customers or slow down the rate at which their current user base churns. If a solution doesn’t exist, the imagination to envisage new ideas that could be built by the product team and then used by the wider network of clients.
We expect a successful candidate to progress quickly, acquiring a grounding in the business helping across the different departments, before eventually finding their niche.
About the role
As an Junior Customer Success Assistant, you will play a crucial role in ensuring the satisfaction and success of our valued clients. This is a perfect opportunity for someone who is passionate about building relationships, providing exceptional customer service, and eager to learn and grow in the customer success field.
You will be responsible for first line support, answering and dealing with ad hoc support enquiries and looking at ways to automate or reduce customer support tickets. You will assist in the creation of targeted digital campaigns that work in tandem with our suite of reward driven conversion mechanisms and look to drive engagement in our clients audiences. An aptitude for this role would see you managing accounts, working closely with clients to understand their business objectives and deliver commercial outcomes.
Your responsibilities will consist of:
- Assisting with the management of live reward programmes
- Planning marketing campaigns for our client rewards programmes
- Writing and enriching content for the platform
- Setting up and deploying client instances
- Generating and analysing reports on user activity
- Answering and dealing with support enquiries
Useful skills
- Experience of using MS Excel / Google Sheets
- Articulate communication, writing and organisational skills
- Numerical and commercial mindset
- The ability to work independently and prioritise well under pressure
- Experience in customer services
- Excellent time management
- Flexible and adaptable
- Educated to degree level or equivalent
- Experience of working in a similar environment e.g. Marketing
The package
- Competitive package with scope for progression
- Profit share
- Outstanding working culture
- Professional Coaching
- Regular social events
- Generous holiday entitlement
- Pension
- Access to our entire suite of rewards
- Work from home
To apply please send an up to date CV and covering letter.
NO AGENCIES PLEASE
Job Types: Full-time, Permanent
Salary: £19,000.00-£21,000.00 per year
Benefits:
- Casual dress
- Company events
- Private medical insurance
- Profit sharing
- Store discount
- Work from home
Schedule:
Education:
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Manchester, M3 3JE
Application deadline: 02/06/2023