Job Description
The overriding purpose is to support the provision of the highest quality patient care and customer service through personal actions and continuous improvement.
The role is responsible for the filing of correspondence in patient case notes, tracking case notes in and out utilising the Medway PAS system and the transportation of case notes to agreed areas around the Trust.
To follow Standard Operating Procedures which describe how the functions of this role will be carried out along with the timescales that will be adhered to.
To work as part of the team providing cover for colleagues during sickness and annual leave where appropriate.
To attend the team Communication Cell meeting as instructed.
To attend and participate in daily communication cell and handovers between colleagues, thus ensuring that up to date information is received and that tasks are prioritised and dealt with accordingly. This is also an opportunity to raise issues/concerns and queries regarding work.
Ability to identify the correct/relevant patients using the Patient Master Index module of the Medway PAS in order to patient safety.
To respond to telephone enquiries to the department, taking accurate messages as appropriate and communicate same to colleagues in a timely manner.
To action requests made to the departments case note requests board in a timely manner and continuously throughout the day.
Ensure that confidentiality policies and procedures are followed in all aspects of the work in the department.
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
If you require a more detailed job description and main responsibilities then please see attached job description.