Job Description
Join our Food and Beverage team in Hampshire, expertly providing a luxury dining experience for our guests. Your responsibilities will include taking, communicating and serving guests’ orders, having excellent knowledge of menu items to make personalised suggestions to guests, preparing appropriate mise en place, ensuring standards of service are maintained at all times, setting and clearing tables, anticipating guest needs and accurately closing guest checks. This role is suited to individuals who are passionate about providing luxury service and ensuring guest satisfaction by going the extra mile. You will be working collaboratively with our Food and Beverage team and Kitchen teams. This role provides insight into Front of House F&B operations, with frequent on-the-job training and opportunities to develop your talents. We have opportunities within our restaurant, bar, in-room dining and banqueting teams.
Salary: £25,000 pa (on target earnings) - base salary £21,674.74 pa plus service charge, typically circa £800 per month
Hours: 40 hours per week over 5 days. AM shifts are 6/7am to 2/3:30pm, PM shifts are 2/3:30pm until close.
You must be eligible to work in the UK according to the new Brexit Regulations
Key responsibilities:-
- Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
- Breakdown, clean and set-up of tables, buffets, and food station's
Just some of the benefits Four Seasons Hotel Hampshire employees enjoy:
- Highly competitive remuneration package
- Guest Experience Program, including an overnight stay with breakfast
- Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment
- Excellent Training and Career Development opportunities
- 28 days holiday per annum including bank holidays (increasing based on length of service)
- Group Personal Pension Plan upon completion of three months’ service
- Bupa Dental Insurance after 1 years service
- Opportunities to build a successful career with global potential
- Access to Wagestream – a salary advance benefit
- Discounted Gym Membership
- WeCare Employee Well Being Platform
- Uniform and free meals on duty
- Employee Recognition Programmes and more!!
Job Types: Full-time, Permanent, Temporary contract, Graduate, Internship
Pay: £21,674.00-£26,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
- Private dental insurance
- Referral programme
- Shuttle service provided
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Overtime
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Hook, RG27 8TB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work bank holidays and weekends?
- Have you had experience in Food & Beverage before?
- Are you legally able to serve alcohol without supervision?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 22/11/2021