Job Description
About the Role
Durham Constabulary is one of the top-performing police forces in the UK. We have an exciting opportunity for a customer focused and resilient Front Counter Clerk to work at the forefront of locality police stations.
As Front Counter Clerk you will be the first point of contact for a wide range of customer enquiries and queries. You will be responsible for providing an effective, efficient and helpful service to visitors and members of the public attending the Police Office, as well as performing a range of administrative tasks within the front counter and administrative office.
Candidates should have a good telephone manner and possess excellent interpersonal skills. The ability to collect, check and evaluate information, together with at least 3 months clerical experience is also requested.
It should be noted that Front Counter Clerks may sometimes be required to work for long periods on their own dealing with a wide range of members of the public with difficult and challenging issues. Applicants are therefore expected to demonstrate personal resilience when dealing with such situations.
For more information on the role please contact HR on [email protected].
Durham Constabulary is an equal opportunities employer and boasts generous terms and conditions of employment including:
- Minimum of 26 days annual leave rising to 31 days after five years continuous service plus bank holidays. Pro rata for part time posts
- A defined benefit pension scheme (career average) with death in service benefit.
- Flexible working arrangements including flexi-time and occasional remote/home working,
- Onsite café serving fresh food daily and employee kitchen facilities.
- Access to a range of high street discount services e.g. Blue Light Card
- Secure on site parking and are located close to the local bus and train services.
- Interest free loans
- Access to a range of Health and Wellbeing services including an Employee Assistance programme
Location/Salary/Hours:
REF: 84/23 - Durham City Police Station (Part Time) - Scale 3 £11,584 - £12,257 per annum - 20 hours per week, working Monday to Thursday, 8am - 1pm & 1pm - 6pm (alternative weeks)
REF: 85/23 - Darlington Police Station (Part Time) - Scale 3 £9,267 - £9,806 per annum - working 16 hours per week, working Friday 8am - 12pm, Saturday & Sunday 10am - 4pm
REF: 86/23 - Peterlee Police Station (Part Time) - Scale 3 £13,901 - £14,709 per annum - 24 hours per week, working Monday - Thursday 10am - 4pm
REF: 243/22 - Consett Police Station (Part Time) - Scale 3 £11,584 - £12,257 per annum - 20 hours per week, working Monday - Friday 10am - 2pm & 1pm - 5pm (alternative weeks)
Job Types: Part-time, Permanent
Part-time hours: 16 - 24 per week
Salary: £9,267.00-£14,709.00 per year
Benefits:
Work Location: In person
Reference ID: Reference ID depending on location (noted within job description)