Job Description
**Exciting Job Opportunity: Customer Partner at Innovation Group**
Are you ready to embark on an exhilarating career journey that will ignite your passion for exceptional customer service? Look no further! Innovation Group is seeking a talented and dynamic individual to join our team as a Customer Partner. If you are driven by excellence, thrive in a fast-paced environment, and have a relentless commitment to customer satisfaction, this is the perfect role for you.
**About Innovation Group:**
At Innovation Group, we believe in surpassing expectations and driving positive change in the sectors we serve. As pioneers in our industry, we are clear, visionary, can-do, together, and transformational. Join our innovative and forward-thinking company as we redefine the boundaries of customer service excellence.
**Job Purpose:**
As a Customer Partner, you will play a vital role in setting up new claims and ensuring seamless customer experiences throughout the claims process. Your exceptional administrative skills and customer-focused approach will be instrumental in exceeding customer and client expectations. By owning the entire claims journey, you will drive satisfaction, build trust, and contribute to the overall success of our organization.
**Key Responsibilities:**
- Manage the central inbox on a rotational basis, ensuring timely and efficient responses to customer inquiries.
- Set up new claims on IPIPES, our claims management system, with meticulous attention to detail.
- Contact policy holders to gather essential information using our triage questions.
- Schedule visits with policy holders and coordinate appointments with our drainage engineers, adhering to corporate service level agreements.
- Take ownership of each claim, ensuring it is managed proactively and efficiently until completion.
- Produce and send correspondence to all parties involved in the claim.
- Arrange travel and accommodations for engineering visits, guaranteeing smooth logistics.
- Handle inbound calls professionally and provide accurate information and solutions.
- Occasionally process stationary orders to maintain a well-equipped office environment.
- Keep track of work progress and meticulously update information in our drainage claims management system.
- Adhere to the IGUS philosophy, standards, service levels, and complaints procedure.
**Skills Required:**
- Excellent interpersonal skills with the ability to establish rapport and build strong relationships.
- Proficiency in using computer applications, preferably Microsoft Office suite.
- Eagerness to learn and adapt to new processes and technologies.
- Collaborative mindset, able to work effectively within a team to support business activities.
- Punctuality and reliability in meeting deadlines and completing tasks.
- Strong analytical skills to evaluate facts and make informed decisions.
- Keen attention to detail, ensuring accuracy in all administrative tasks.
- Exceptional communication skills, both written and verbal.
- Well-developed organizational skills to manage multiple priorities effectively.
**Knowledge Required:**
- Experience in handling customer service interactions, providing exceptional service.
- Familiarity with data protection legislation and its application in a professional setting.
- Knowledge and understanding of insurance industry practices (preferred).
- Understanding of drainage systems and related processes (preferred).
- Proficiency in diary management and coordination.
- Geographical knowledge to facilitate efficient scheduling and logistics.
**Qualifications:**
- 5 GCSEs at Grade C or above, or equivalent.
- High School diploma or equivalent educational level.
**Experience Level:**
Entry-level or relevant professional experience.
If you are ready to take your customer service skills to the next level and make a lasting impact in the industry, apply now for the position of Customer Partner at Innovation Group. Join us in our quest to exceed expectations, drive positive change, and deliver exceptional customer experiences. Together, we can transform the way our clients and their customers view claims administration.
Job Types: Full-time, Permanent
Salary: £21,000.00-£22,000.00 per year
Benefits:
- Life insurance
- Private dental insurance
- Private medical insurance
- Work from home
Schedule:
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Remote
Reference ID: CPJO